Close Storyline --> Not responding

Sep 21, 2012

By Peter Faulhaber

Hi all,

I open Storyline
Open within Storyline a project
Do some editing
Save the project with the Save button
Want to close Storyline. Storyline stays open. In the Windows task manager I get a Not Responding

I work with Windows 7.

I already Uninstalled Storyline, Restart my computer and installed Storyline again. Still the same problem

4 Replies

Justin Grenier
Staff

over 11 years ago09/21/12 at 8:02 am (UTC)

Good Morning, Peter.

If you've been using Storyline for a while and this problem manifested only recently, try to think about recent changes you've made to your system or new software you've installed. AntiVirus & AntiMalware software (or lack thereof) is frequently a good place to look.

If this doesn't give you clear direction, I'd recommend taking a look at this Knowledge Base article.

Please let us know if you need anything else. Thanks!

Richard Loverige

over 11 years ago10/16/12 at 10:19 am (UTC)

Peter,

Did you bottom this one out? I'm getting the 'not responding' during a preview. If fixed, any clues would be helpful.

Thanks, Rik

Peter Faulhaber
Author

over 11 years ago10/16/12 at 12:09 pm (UTC)

Rik,

I uninstalled storyline. i also did the trick with slCleanup.bat.see article from justin.

shutdown and restart windows 7. wait for a while.........

install storyline

problem solved

What i think that caused the problem is that i often use two instances of storyline.

Peter Anderson
Staff

over 11 years ago10/17/12 at 7:54 am (UTC)

Let us know if you're able to get it resolved, Rik. If not, we can help.

Close Storyline --> Not responding

4 Replies

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