Closed caption disappearing when timeline is paused by trigger

Good day,

When using closed caption it disappears from the screen when I pause the timeline due to a trigger based off a que point. Yet if I pause the timeline via the player the closed caption stays on the screen.

Is this a bug? or am I doing something wrong. 

I am using the auto variable to display the caption at the start of the time line.

Any help by greatly recieved


2 Replies
Ren Gomez

Hi John,

Thanks for reaching and sharing your experience! We do have a bug reported to our team where:

The closed-caption button disappears if the "Pause timeline of base layer" trigger is enabled.

I'm sorry if this is slowing you down, but we'll be sure to update you in this discussion when a fix is in place.

Leslie McKerchie

Hello John!

As Ren promised, I wanted to let you know that we just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.

The item you'll be interested in is:

Fixed: The closed captioning button disappeared when slide layers paused the timeline of the base layer.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.