Closed Caption Export Saving as MP4 file

Jan 26, 2020

When I am exporting the closed captioning from a project, it shows that the file will be saved as a Web Video Text Tracks File (*.vtt). However, when I go to the saved file, it is actually an .mp4 file. I can open the file in a text editor and make changes, but I can't import it into Storyline because the program thinks it is a video file. Please help. 

I have added two images: one is showing the export and the other shows the saved file. 

5 Replies
Leslie McKerchie

Hello Damian and welcome to E-Learning Heroes :)

Thanks for contacting us to share what you are seeing when you export your captions.

I tested exporting regular captions added with the text to speech function as well as added video captions and they both exported as .vtt files as expected.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.