I am having an issue with random captions popping up in several modules. It seems to occur when one audio file/track ends and another begins. I've attached a sample here.
A caption will pop up, but it's not even the next caption--it's a random caption from later in the audio file. It seems like the only option is to export all the audio into our audio software and then reimport as one file, but I really don't want to redo all of the captions on multiple modules.
Thanks for including your file. I tested it in Storyline 3 and saw the same problem you described--really strange! I don't see anything in your file that would cause random captions to appear, so I'd like to get more eyes on this.
I've submitted your file to our Support Engineers to have a closer look, and they'll reach out to you via email soon. Keep an eye out for an email from the team!
Thanks! It's an issue that is happening in all of the modules we've made,
so it's not limited to this one. It's completely possible that I'm doing
something wrong on all of them, but I'm not sure what :).
4 Replies
Hi Michelle,
Thanks for including your file. I tested it in Storyline 3 and saw the same problem you described--really strange! I don't see anything in your file that would cause random captions to appear, so I'd like to get more eyes on this.
I've submitted your file to our Support Engineers to have a closer look, and they'll reach out to you via email soon. Keep an eye out for an email from the team!
Thanks! It's an issue that is happening in all of the modules we've made,
so it's not limited to this one. It's completely possible that I'm doing
something wrong on all of them, but I'm not sure what :).
No worries Michelle :) I'm sure our support engineers will get to the root of it and you should be hearing from someone soon.
Hi,
Any solutions for this that can be shared?
Similar issue happeneing: https://community.articulate.com/discussions/articulate-storyline/help-for-cc-on-pop-ups-all-display-at-once-unless-user-has-cc-on-before-entering-page-slide