Closed Captioning not reliable in HTML5

Sep 06, 2018

We have several workstations to review content. Chrome, no Flash is our default.

QA a course with closed captioning and the CC works fine on one workstation.

On another, the CC will display but whenever SL brings in another object, the CC will disappear.

Happens every time. Cleared Cache.  Rebooted.  Doesn't matter, doesn't display properly.

Has anyone else reported problems with CC display on specific machines?

2 Replies
Leslie McKerchie

Hey Sam,

I'm not sure if you're just looking for community feedback here, but that's not an issue I'm familiar with.

You mention a machine, but is there anything similar about the environment or browser?

If you have a .story file for us to take a look at, feel free to share and point us to one of the slides you're having difficulty with.

We'd be happy to take a look.

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