Closed captions disappear when I publish my course as a video

Hi,

I'm using Storyline 360.

I have created a short course that I also need to publish as a video. I've included built-in closed captions. They show up fine in preview mode and when I publish to SCORM, but they do not show up when I publish as a video. I had inserted the trigger to set the Player.DisplayCaptions variable to positive on the first slide. Is there something else I need to do?

Thanks,
Linda

5 Replies
Leslie McKerchie

Hi Linda,

Thanks for reaching out and letting us know what you are experiencing in your course. It sounds like you are following the instructions that we have here to get the captions to auto-display.

We do have an open feature request that we are tracking to include the closed captions when publishing to MP4. I'll be sure to add this conversation to the report.

In case it's helpful in the meantime, this feature does seem to work for closed captions that are a part of an embedded video. You can check out the conversation I had with another community member here.