I can get closed captions working with a video (and they do so beautifully!), but am failing to have any success when the screen simply has an audio track.
I can see the captions button and use a trigger to make sure that is turned on to show CC but nothing appears. The captions do appear in the caption editor, of course.
I have tried exporting the captions and importing them, but that doesn't work for me.
I have also used the Text-to-speech facility (also superb!) and ticked the 'Create closed Captions' box, but again, no captions appear.
Hi there, Martin. You aren't missing a trick - we've got an issue documented where closed captions are not appearing in Preview when the captions are for an audio-only slide, and when it's the first slide. The good news is your captions should appear as expected in your published output.
I've tagged this discussion to be updated with news of a fix!
Great timing! I also came across this issue today.
I have noticed that if I return to a previous slide, then the closed captions don't replay or get stuck on the first caption.
It's fine if I use the seekbar to move back and forth within a slide. It's fine if I view slides out of order too.
The same thing happened to me. I have a course with 50-60 slides and only on few of them I have this issue. The other day everything worked just fine - I opened my storyline file today just to update some things and noticed this issue.
Hello Mirna - Sorry to hear that you ran into this as well, but you are in the right place for an update. Looks like Crystal has it all linked so that we can track user impact and update here when we can.
Hi Leslie! Thank you for your feedback! I have to notice that this happened after I made the latest update to Storyline. Could this bug be related to that?
Maybe this will help - in my case issues arise on everything that is connected with audio tracks in the course. Every trigger that has action > when: "Media completes" isn't working properly.
Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions were not always showing in Preview or in some browsers with HTML5 output.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
To add an refinement to this, I ran in to this first slide caption issue this week (fully updated Storyline 360). I have found that if the audio track starts playing at the very beginning of the timeline (0.0 secs) of the first slide, they don't show with HTML5. If the audio tracks begins slightly after that (.25 secs) the captions will show with HTML5.
I am having difficulty with the closed captions option for a new project. I am using SL 360. I have the closed caption option selected in the Player box. I have all of my verbiage in the notes section of the project. I have engaged the Text to Speech feature. But when I go to preview the project or publish it, there is not CC option on the screen. What am I missing? Thanks in advance for any assistance.
Hi Johnna! Sounds like you're checking all the right things. When you created your text-to-speech audio, did you check the closed captions option, as well?
Are you missing the CC icon in the player?
I'm happy to have a look at your project if you'd like to attach it!
The key to making this work seems to be the Generate Closed Captions option in the top right corner of the Insert|Audio|Text to Speech window.
I tested as follows:
I have the Captions option selected in the Player.
If I then insert Text to Speech audio but do not also click the option in the top right hand corner to Generate Closed Captions, then no CC icon appears. Even if I add a custom button and toggle the Player.DisplayCaptions variable, nothing happens - no captions are displayed.
However, if I insert Text to Speech audio and click the option in the top right hand corner to Generate Closed Captions, then the CC icon appears and the Closed Captions work. My own toggle button will also work (but it's unnecessary, because the CC icon appears as well and does the same thing!)
However, if I switch off the Captions option in the Player, then no CC icon appears and I need my custom button to toggle!
18 Replies
Hi there, Martin. You aren't missing a trick - we've got an issue documented where closed captions are not appearing in Preview when the captions are for an audio-only slide, and when it's the first slide. The good news is your captions should appear as expected in your published output.
I've tagged this discussion to be updated with news of a fix!
Great timing! I also came across this issue today.
I have noticed that if I return to a previous slide, then the closed captions don't replay or get stuck on the first caption.
It's fine if I use the seekbar to move back and forth within a slide. It's fine if I view slides out of order too.
Hi Martin,
Can you please share source file?
This one used the text-to-speech facility and fails to produce the CCs
The same thing happened to me. I have a course with 50-60 slides and only on few of them I have this issue. The other day everything worked just fine - I opened my storyline file today just to update some things and noticed this issue.
Hello Mirna - Sorry to hear that you ran into this as well, but you are in the right place for an update. Looks like Crystal has it all linked so that we can track user impact and update here when we can.
Hi Leslie! Thank you for your feedback! I have to notice that this happened after I made the latest update to Storyline. Could this bug be related to that?
That is when the issue was reported Mirna, yes. Our team is looking into it.
Maybe this will help - in my case issues arise on everything that is connected with audio tracks in the course. Every trigger that has action > when: "Media completes" isn't working properly.
Any updates on this issue?
Hi Mirna,
I do not have an update to share at this time. This thread is attached to the reported issue so that we can update you here as soon as we are able.
Hey everybody. I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions were not always showing in Preview or in some browsers with HTML5 output.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
To add an refinement to this, I ran in to this first slide caption issue this week (fully updated Storyline 360). I have found that if the audio track starts playing at the very beginning of the timeline (0.0 secs) of the first slide, they don't show with HTML5. If the audio tracks begins slightly after that (.25 secs) the captions will show with HTML5.
Hey Scott,
So, you're using Update 13 as Crystal shared above? Specifically Build 3.13.15006.0 as we released a hotfix (on March 1) after her post above.
If you have an example of the problematic behavior you are describing, I'd be happy to take a look at your .story file.
I am having difficulty with the closed captions option for a new project. I am using SL 360. I have the closed caption option selected in the Player box. I have all of my verbiage in the notes section of the project. I have engaged the Text to Speech feature. But when I go to preview the project or publish it, there is not CC option on the screen. What am I missing? Thanks in advance for any assistance.
Thank you
Johnna
Hi Johnna! Sounds like you're checking all the right things. When you created your text-to-speech audio, did you check the closed captions option, as well?
Are you missing the CC icon in the player?
I'm happy to have a look at your project if you'd like to attach it!
Hello,
The key to making this work seems to be the Generate Closed Captions option in the top right corner of the Insert|Audio|Text to Speech window.
I tested as follows:
I have the Captions option selected in the Player.
If I then insert Text to Speech audio but do not also click the option in the top right hand corner to Generate Closed Captions, then no CC icon appears. Even if I add a custom button and toggle the Player.DisplayCaptions variable, nothing happens - no captions are displayed.
However, if I insert Text to Speech audio and click the option in the top right hand corner to Generate Closed Captions, then the CC icon appears and the Closed Captions work. My own toggle button will also work (but it's unnecessary, because the CC icon appears as well and does the same thing!)
However, if I switch off the Captions option in the Player, then no CC icon appears and I need my custom button to toggle!
Cheers
M
Thank you, Martin. I appreciate your thoughtful instruction. It has helped a lot.
Best
Johnna
This discussion is closed. You can start a new discussion or contact Articulate Support.