Closed Captions not displaying on slide revisit

Feb 09, 2018

I noticed my closed captions were not displaying when I navigated away from the slide and returned back to it.  I figured out that having the audio at the very beginning of the timeline was causing this.  By offsetting the audio just a tiny bit from the very beginning of the timeline, the closed captions continued to display after revisiting the slide.  

10 Replies
Alyssa Gomez

Hi Eric,

Thanks so much for letting us know what's going on in your file! This sounds a bit buggy, so I'd like to test this on my end. Could you help me with a few details?

  • Are you using Storyline 360?
  • Did you use the built-in caption editor to generate the closed captions?
  • Does this problem happen in Storyline Preview, or after the file is published?
Eric Galindo

Hi Alyssa,

I have tested this both locally and on a a hosted web server and the issue is the same on each.

The link you sent me seems to work fine.  The caption displays when I revisit the slide.

One of our courses is live on the LMS and is published using HTML5 and AICC.  I have also tested another version published using HTML5 and SCORM2004 hosted on a web server.  Same issue.

To answer your last question, the issue occurs on any slide after the first visit.  The captions do display properly on the first visit but if I navigate away and come back, they are no longer visible.  

Thank you,

Ashley Terwilliger-Pollard

Hi Eric, 

Did you see the same thing when testing Alyssa's version she linked too? The preview of captions is something that will be fixed in the next update of Storyline 360. The captions not appearing at all in the published output sounds similar to an issue which our team also is finalizing a fix for. We'll let you know here as soon as that fix is ready, and if you're still running into odd behavior after that please let us know! 

Alyssa Gomez

Good news, Eric! we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where closed captions weren't appearing correctly in HTML5. 

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

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