I noticed my closed captions were not displaying when I navigated away from the slide and returned back to it. I figured out that having the audio at the very beginning of the timeline was causing this. By offsetting the audio just a tiny bit from the very beginning of the timeline, the closed captions continued to display after revisiting the slide.
Thanks so much for letting us know what's going on in your file! This sounds a bit buggy, so I'd like to test this on my end. Could you help me with a few details?
I am using Storyline 360. I used the built-in caption editor to generate closed captions and the problem occurs both in preview and after being published.
I created a sample course to reproduce this issue and have attached it here.
I gave it a test, and I saw that the captions did not appear when I revisited slide 2 in Storyline Preview, but they did appear when I revisited slide 2 after the content was published.
I am unable to get the captions to display on preview or when published. I tried viewing the HTML5 content in all 3 browsers (IE, Chrome, and Firefox) with no luck. I was able to view the captions when I viewed the flash version of the published content.
I have tested this both locally and on a a hosted web server and the issue is the same on each.
The link you sent me seems to work fine. The caption displays when I revisit the slide.
One of our courses is live on the LMS and is published using HTML5 and AICC. I have also tested another version published using HTML5 and SCORM2004 hosted on a web server. Same issue.
To answer your last question, the issue occurs on any slide after the first visit. The captions do display properly on the first visit but if I navigate away and come back, they are no longer visible.
Our team just realized that the issue seems to be limited to Internet Explorer. The captions are displaying properly when viewed with Chrome. I guess IE11 is not up to speed with HTML5 yet maybe. :(
Did you see the same thing when testing Alyssa's version she linked too? The preview of captions is something that will be fixed in the next update of Storyline 360. The captions not appearing at all in the published output sounds similar to an issue which our team also is finalizing a fix for. We'll let you know here as soon as that fix is ready, and if you're still running into odd behavior after that please let us know!
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Hi Eric,
Thanks so much for letting us know what's going on in your file! This sounds a bit buggy, so I'd like to test this on my end. Could you help me with a few details?
Hi Alyssa,
I am using Storyline 360. I used the built-in caption editor to generate closed captions and the problem occurs both in preview and after being published.
I created a sample course to reproduce this issue and have attached it here.
Thank you
Thanks for the sample file, Eric!
I gave it a test, and I saw that the captions did not appear when I revisited slide 2 in Storyline Preview, but they did appear when I revisited slide 2 after the content was published.
Here's a screen recording of my testing.
Could you let me know if that's what you're seeing, as well?
I am unable to get the captions to display on preview or when published. I tried viewing the HTML5 content in all 3 browsers (IE, Chrome, and Firefox) with no luck. I was able to view the captions when I viewed the flash version of the published content.
Hi Eric,
When you are testing, is your published file hosted on a web server, or are you viewing the published content locally?
This example is hosted on a web server. Could you test this link and let me know if you see the captions displayed when you revisit Slide 2?
I'll be standing by!
Another thought, Eric. Are you seeing the problem when closed captions are on the first slide, or does it happen with any slide?
Hi Alyssa,
I have tested this both locally and on a a hosted web server and the issue is the same on each.
The link you sent me seems to work fine. The caption displays when I revisit the slide.
One of our courses is live on the LMS and is published using HTML5 and AICC. I have also tested another version published using HTML5 and SCORM2004 hosted on a web server. Same issue.
To answer your last question, the issue occurs on any slide after the first visit. The captions do display properly on the first visit but if I navigate away and come back, they are no longer visible.
Thank you,
Eric
Alyssa,
Our team just realized that the issue seems to be limited to Internet Explorer. The captions are displaying properly when viewed with Chrome. I guess IE11 is not up to speed with HTML5 yet maybe. :(
Hi Eric,
Did you see the same thing when testing Alyssa's version she linked too? The preview of captions is something that will be fixed in the next update of Storyline 360. The captions not appearing at all in the published output sounds similar to an issue which our team also is finalizing a fix for. We'll let you know here as soon as that fix is ready, and if you're still running into odd behavior after that please let us know!
Good news, Eric! we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions weren't appearing correctly in HTML5.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
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