I've been able to preview the cc's without issue on the Storyline 360 trial, but the licensed version isn't showing them. The cc button is there and appears clickable, but the captions don't. They will show on publish okay, but it's an inconvenient way to proof your the file. My colleague just ran the Storyline 360 update, and has the same problem now. Any fixes?
Thanks for reaching out here! Our team spotted this issue too, and we are looking into it now.
It does appear to only be an issue with Preview and viewing content Locally, but the published output is working fine. We'll let you know as soon as we have any info to share here!
Today is the first day I've tried it and it won't show on the preview or after it has been published. I had another coworker try it and she had the same results.
Can you share a copy of your .story file so that we can take a look at this? We've only seen this issue so far in the preview of the course, but publishing and uploading to a web server or LMS works fine. If you can share yours it'll help isolate what may be different in your set up!
Used the standard caption feature in the player panel
It's not displaying in preview
Has this been resolved? If so what is the solution? If not, where can I log a support ticket so that it goes to the same people who are already onto this? I can't upload any files to this page.
I'm experiencing the same issue and I'm using Storyline 3. I cannot see the captions in preview mode OR when I publish it. I've used them before in other courses. In fact I have another course open and everything is set the same and I can see the captions option in preview and when I publish.
I'm just checking to see if this issue has been resolved, since I'm experiencing this behavior as well. In my case, I can no longer see my imported captions in the Timeline or Preview modes. I only see them when I publish. The cc functionality worked in all modes previously and I've only started experiencing these problems following the recent software upgrade.
Chiming in to say I am also having this issue in Preview mode (with files that previously worked)... adding to the thread so that I get notified when it's fixed.
I'm using the trial version of SL360 to learn this software. I am having the same issue that Maria Powell is having, "I have the issue that the caption starts and shows only one part of the text, not the rest. Anyone with the same issue?"
It does look like Maria shared an example .story file with us, but I'd be happy to take a look at yours! Can you upload it here using the Add Attachment button?
Kate, Virginia and LJ, - we'll let you know as soon as this update is ready!
Reply to Closed Captions not showing up on Preview since update 2/1/2018
Ashley Terwilliger replied:
Hi Steven,
It does look like Maria shared an example .story file with us, but I'd be
happy to take a look at yours! Can you upload it here using the Add
Attachment button?
Kate, Virginia and LJ, - we'll let you know as soon as this update is ready!
Has anyone else had isues with random letters disappearing when CC is used in a lightbox slide? I have one slide that consistently has this issue when it's set to lightbox. I ended up turning the CC off and just using the slide text instead for that slide. Is it just me?
I keep having caption texts overlap after I clicked on REPLAY button. Before the lastest UPDATE v3.13 in Storyline 360, I'm still able to avoid the overlaps by avoiding the audio files in a slide to overlap each other and adjust the captions in the closed caption editor mode to fit nicely with the audio wave.
But now, there are overlaps happening after I updated the version.
In addition, there is always a small glitch of caption appearance which it is supposed to appear later. Most of the time this issue occurs the most.
Please see the attached screencap to see the error. This happens during preview and also after published to SCORM 2004, 4th edition, HTML with flash fallback.
How can I avoid this issue? Anyone with the same issue?
I have also noticed that, the course that was uploaded to LMS websites, if I try to drag the seekbar back and forth very fast, there are double captions appeared then disappear quickly. It is not a big issue but somehow it would look like a glitch to learners.
Thanks for sharing your file and the image. I see that it occurs for me when clicking the Rewind (or replay) button on the seekbar. I tried clicking around the seekbar to different points, and I wasn't able to replicate it that way. Can you let me know if you saw it occur at any other point than just using the replay button on the seekbar?
I'm sending this to my team as a software bug, so I'll keep you posted on that here!
40 Replies
Hi Shelley,
Thanks for reaching out here! Our team spotted this issue too, and we are looking into it now.
It does appear to only be an issue with Preview and viewing content Locally, but the published output is working fine. We'll let you know as soon as we have any info to share here!
I am having this issue as well.
Sorry to hear that you've run into an issue with this as well Danny, but you're in the right place for when we have an update to share :)
I have the issue that the caption starts and shows only one part of the text, not the rest. Anyone with the same issue?
THanks
Today is the first day I've tried it and it won't show on the preview or after it has been published. I had another coworker try it and she had the same results.
Hi Catherine,
Can you share a copy of your .story file so that we can take a look at this? We've only seen this issue so far in the preview of the course, but publishing and uploading to a web server or LMS works fine. If you can share yours it'll help isolate what may be different in your set up!
Hi Maria,
Could you share an example of this? Does the caption overlap earlier parts of the audio, or just isn't showing all the caption?
Hi Catherine
I'm experiencing the same issue:
Has this been resolved? If so what is the solution? If not, where can I log a support ticket so that it goes to the same people who are already onto this? I can't upload any files to this page.
Thanks for your help,
Shiraz Papas
I'm experiencing the same issue and I'm using Storyline 3. I cannot see the captions in preview mode OR when I publish it. I've used them before in other courses. In fact I have another course open and everything is set the same and I can see the captions option in preview and when I publish.
Hi Shiraz,
Sorry to hear that you've run into an issue with this as well.
If the issue is simply with Preview, we do have this logged and this thread is attached so that we can update you as soon as we are able.
If you're seeing a different issue or it's happening post publish, we would want to take a look at your file here.
Hey Anja,
You had me worried for a bit as we haven't seen this issue with Storyline 3, but thank you for sharing your file so that we could take a look :)
You had your color settings set to 100% transparency, so it's there - you just couldn't 'see' it :)
Hope that helps!
Hello,
I'm just checking to see if this issue has been resolved, since I'm experiencing this behavior as well. In my case, I can no longer see my imported captions in the Timeline or Preview modes. I only see them when I publish. The cc functionality worked in all modes previously and I've only started experiencing these problems following the recent software upgrade.
Thanks for any updates!
Kate
Chiming in to say I am also having this issue in Preview mode (with files that previously worked)... adding to the thread so that I get notified when it's fixed.
I too am having this issue in Preview mode (it used to work). Please fix as soon as possible! Thank you.
I'm using the trial version of SL360 to learn this software. I am having the same issue that Maria Powell is having, "I have the issue that the caption starts and shows only one part of the text, not the rest. Anyone with the same issue?"
Hi Steven,
It does look like Maria shared an example .story file with us, but I'd be happy to take a look at yours! Can you upload it here using the Add Attachment button?
Kate, Virginia and LJ, - we'll let you know as soon as this update is ready!
Here it is.
Steven Walsh
Reply to Closed Captions not showing up on Preview since update 2/1/2018
Ashley Terwilliger replied:
Hi Steven,
It does look like Maria shared an example .story file with us, but I'd be
happy to take a look at yours! Can you upload it here using the Add
Attachment button?
Kate, Virginia and LJ, - we'll let you know as soon as this update is ready!
Has anyone else had isues with random letters disappearing when CC is used in a lightbox slide? I have one slide that consistently has this issue when it's set to lightbox. I ended up turning the CC off and just using the slide text instead for that slide. Is it just me?
Hey folks!
I'm excited to let you know that we just released update 13 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions weren't appearing correctly in HTML5.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
This post was removed by the author
Hi,
I keep having caption texts overlap after I clicked on REPLAY button. Before the lastest UPDATE v3.13 in Storyline 360, I'm still able to avoid the overlaps by avoiding the audio files in a slide to overlap each other and adjust the captions in the closed caption editor mode to fit nicely with the audio wave.
But now, there are overlaps happening after I updated the version.
In addition, there is always a small glitch of caption appearance which it is supposed to appear later. Most of the time this issue occurs the most.
Please see the attached screencap to see the error. This happens during preview and also after published to SCORM 2004, 4th edition, HTML with flash fallback.
How can I avoid this issue? Anyone with the same issue?
I have also noticed that, the course that was uploaded to LMS websites, if I try to drag the seekbar back and forth very fast, there are double captions appeared then disappear quickly. It is not a big issue but somehow it would look like a glitch to learners.
Hi Emalyn,
Thanks for sharing your file and the image. I see that it occurs for me when clicking the Rewind (or replay) button on the seekbar. I tried clicking around the seekbar to different points, and I wasn't able to replicate it that way. Can you let me know if you saw it occur at any other point than just using the replay button on the seekbar?
I'm sending this to my team as a software bug, so I'll keep you posted on that here!
I am having the same issue and just spent the last hour trying to fix this.
Please let me know when this is fixed!
Hi Nicki and welcome to E-Learning Heroes :)
Sorry to hear that you've run into this as well. You are in the right place to get an update when we have one to share.
This thread is attached to the report. I also wanted to share some information on how we define bugs and how we tackle them when they occur.
This discussion is closed. You can start a new discussion or contact Articulate Support.