I am testing a new course uploaded to my SumTotal LMS and am getting the following errors:
1. "can't set cmi.core.lesson_location/cmi.suspend.data" and
2. "Can't access the LMS server"
I requested that the developer create a course that allows learners to return to their spot if they close the course and re-enter. When they provided me with that revision, these errors began occuring.
Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side?
If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team.
The articles here and here may also help clear up common LMS issues.
3 Replies
Hi Jade, welcome to the community!
Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side?
If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team.
The articles here and here may also help clear up common LMS issues.
Let us know what you discover...
Thanks!
Hello Peter,
Thank you! I have run it through SCORM cloud and the errors are still displayed. Though SCORM cloud returned no parser errors at all.
I've reviewed the articles closely you suggested.
I will continue troubleshooting and may open a case as you suggest.
Thanks, Jade
If you do decide to open a ticket, please don't hesitate to share the case number with me so I can follow up on it.
Thanks!
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