Codec problem when importing videos

Hello - I know that there are 6 threads about the same thing, however, no one had a sufficient solution.

I am trying to insert MOV files into Storyline 360 and receive the same error - To ensure that I have the latest version of media player or quicktime installed and the appropriate codecs.

The previous threads all said to convert to WMV, I have and it didn't work. I have also converted the file to FLV and it didn't work.

1 Reply
Alyssa Gomez

Hi Tamer,

It sounds like you've already tried troubleshooting on your own with no luck so far. We're happy to lend a hand!

With your permission, we can take a look at your .MOV files to investigate what's happening. We'll delete them when we're done troubleshooting. If that works for you, you can upload the files privately to our support team here. We'll give it a test and let you know what we find!