Compatibility Issues?

Aug 10, 2016

Our company recently upgraded our Office package to 2016 , when i try to publish my storyline to "word doc. "

It says, There was an error communicating with microsoft word, please make sure microsoft 2000 or newer is installed. "


7 Replies
Valerie Vanilla

Thanks for your response, Ashley

Yes i have saved it in a local location. I have also updated my storyline2 . Word does not open normally because it will be as .DOC  and you will have to open it later. and YES word was closed when trying to publish storyline. The only significant change that I did was really we upgraded our Office to 2016.  It worked well before that....

any thoughts?

Ashley Terwilliger-Pollard

Hi Valeria,

What did you mean by "Word does not open normally because it will be as .DOC"?  When you open a standard Word file that doesn't have anything to do with Storyline what file extension are you seeing? Are you only seeing it as a .DOCX file? When you look at publishing Storyline to Word did you see if it was setting the file extension in a particular way to .DOC or .DOCX?  Does your course include slide notes? You may want to take a look at the steps here as well. 

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