7 Replies
Ashley Terwilliger

Hi Valerie,

Did you confirm that you're publishing it as a .doc file and to a local location? Also, what update of Storyline are you using - we're currently on Update 10 of Storyline 2. Does Word open normally for you otherwise? Did you confirm that Word was closed when trying to publish Storyline? 

Valerie Vanilla

Thanks for your response, Ashley

Yes i have saved it in a local location. I have also updated my storyline2 . Word does not open normally because it will be as .DOC  and you will have to open it later. and YES word was closed when trying to publish storyline. The only significant change that I did was really we upgraded our Office to 2016.  It worked well before that....

any thoughts?

Ashley Terwilliger

Hi Valeria,

What did you mean by "Word does not open normally because it will be as .DOC"?  When you open a standard Word file that doesn't have anything to do with Storyline what file extension are you seeing? Are you only seeing it as a .DOCX file? When you look at publishing Storyline to Word did you see if it was setting the file extension in a particular way to .DOC or .DOCX?  Does your course include slide notes? You may want to take a look at the steps here as well.