I have been trying to open a file in SL3 but I am getting an error message saying it may be corrupt or an earlier version.
I have updated my SL3 - update 3: 3.3.15007.0
I can open the file in a trial version of SL360 so I assume it is some sort of compatibility issue but I thought it would be resolved by updating SL3. I need to be able to work on the file in SL3. Is there any sort of option of saving SL360 to be compatible with SL3?
I can open it in the 360 trial and my customer contact can open it in SL3 so I don't think there is anything wrong with the file.
I tried to open it in SL3 before I updated to latest version and got the error message. I thought updating SL3 would solve the problem (as suggested in the article) but it is still giving me the same error message.
I have tried opening 360 files in the past that use unique 360 features and I got an error message saying some features would not work.
I can't share it as it is covered by a non-disclosure agreement (can't even share privately). But as I know I can open it in 360 and that it can also be opened on another version of SL3 I think the issue is my version of SL3 and the update not "working" to resolve the problem.
You mentioned you were able to open it in another version of Storyline 3 - do you mean an earlier update, or another copy installed on a different computer? If it's working on another computer, I'd also look at doing the more involved repair of Storyline.
11 Replies
Hi Sarah
here is the article about compatibility SL3 / SL360 that might help you
SL3 should now be able to open all SL360 files at the moment.
Thanks Wendy and Phil
I had actually read that article which prompted me to update my SL3. However, the problem is still there - hence this discussion.
Just wondering if there is anything else I can do. Has anybody else had this issue and resolved it?
Can the person who created it in 360 still open it? Did they use beta software to create it?
It may be corrupted.
I can open it in the 360 trial and my customer contact can open it in SL3 so I don't think there is anything wrong with the file.
I tried to open it in SL3 before I updated to latest version and got the error message. I thought updating SL3 would solve the problem (as suggested in the article) but it is still giving me the same error message.
I have tried opening 360 files in the past that use unique 360 features and I got an error message saying some features would not work.
May be worth raising a support case there may be something in that file that has fallen through the gaps when they looked at compatibility.
Hi Sarah,
Can you share a copy of the 360 file you're working with? I'm happy to give it a try.
Also, if you'd prefer to share privately you can upload to our Support Engineers here.
Hi Ashley
I can't share it as it is covered by a non-disclosure agreement (can't even share privately). But as I know I can open it in 360 and that it can also be opened on another version of SL3 I think the issue is my version of SL3 and the update not "working" to resolve the problem.
Hi Matthew
Yes, I have done this and it still does not work.
Hi Sarah,
You mentioned you were able to open it in another version of Storyline 3 - do you mean an earlier update, or another copy installed on a different computer? If it's working on another computer, I'd also look at doing the more involved repair of Storyline.
I will have a look at the involved repair - thanks
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