"Complete Course" Trigger not working
Oct 20, 2020
Good Day, we have created a course that has several sections. When users have completed all sections, they are directed to a Closing Layer. I had several users tell me that after they finished all of these steps and reached the closing layer...the course is marked as incomplete despite following all steps. I tried adding a "Complete Course" Trigger on the Closing Layer in hopes to correct this. I still have users telling me that they aren't getting credit for completing the material. What is the best method to close a course? Attached is a screen shot of the last layer of our training with trigger parameters listed. Greatly appreciate any help available.
1 Reply
You have the course completion at the end of the timeline. Is the slide locked? If not, they may be closing the module before the timeline ends. I would try moving the completion either at the beginning or a few seconds in.
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