"Complete Course" Trigger not working

Oct 20, 2020

Good Day, we have created a course that has several sections.  When users have completed all sections, they are directed to a Closing Layer.  I had several users tell me that after they finished all of these steps and reached the closing layer...the course is marked as incomplete despite following all steps.  I tried adding a "Complete Course" Trigger on the Closing Layer in hopes to correct this.  I still have users telling me that they aren't getting credit for completing the material.  What is the best method to close a course?  Attached is a screen shot of the last layer of our training with trigger parameters listed.  Greatly appreciate any help available.

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