Complete course trigger

Mar 21, 2018

I am using the complete course when user clicks button trigger.  But when we load it to the LMS nothing happens.  I click the complete course button and it just stays on that last page.  Doesn't even look like the button is being clicked.  Anyone have this issue or know how to fix it?


58 Replies
Andy McKay


I'm still having this issue. I'm running the latest build of Storyline 360 (3.42.22792.0) and testing on SCORM Cloud. I have a course that I'm marking as Complete when the user clicks a button, with this same button closing the module.

The course is set to track using completion trigger, I've followed the recommendations posted above, have disabled the player option "Open in new window", have tested reporting "Complete/Incomplete" and "Passed/Incomplete", I've changed player types but the program is always showing as incomplete on SCORM cloud.

This is delaying some work going live for a client, so if anyone can help I would really appreciate it.


Many thanks,


Nicole Blakeney

Hi team, I'm fairly new to using SL 360.  The version our team is on: v3.43.22859.0
A module I created has recently deployed to just under 3000 learners.
We have recently had a handful of learners (out of 2400) who once finished the module select the Close icon (trigger: Exit course when user clicks the icon), their training record in our LMS does not update to Completed (like it did for the 2400 so far completed).  We've managed to resolve the issue for 3 of them by watching them complete the module. 
One thing I thought I'd add into the module was a 'Complete course' status: Completed/Passed trigger when timeline starts on this slide (the last slide) with the Close icon (that has the Exit course trigger).
It lets me do it.  I save the file.  Close out and then go back in, and see that SL has automatically disabled this new Complete course trigger.  I can't figure out why it's doing this, nor my manager who is familiar with SL 360.  Can anyone help?
I checked the LMS Tracking and Reporting and Reporting 'Report status to LMS: as Passed/Incomplete.  This setting is something that is standard and we usually don't touch/update when we publish our courses to LMS.
To add, there are no questions/quizzes in this module.

Leslie McKerchie

Hi Nicole and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what you are experiencing with your project.

The trigger is disabled when accessing the saved course within Storyline?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

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