Completed lesson status is resetting

I've tested this in SCORM cloud and the results are the same. Using Articulate 3, version 3.5.16548.0

Course is set to mark complete after viewing a specific slide. Leaving before completion allows student to resume where left off. Once marked complete, if they restart it, the lesson is set to incomplete and they must watch the whole thing again. Complete shows status in SCORM cloud when complete. Then ReLaunch shows what happens after launching when complete.

Completion log is here: https://cloud.scorm.com/sc/guest/ViewDebugLog?logId=6b70b530-0791-49cc-89e8-14d8e73ab53d&courseTitle=Presentation1

Relaunch after complete is here: https://cloud.scorm.com/sc/guest/ViewDebugLog?logId=c8f308a8-108d-4c66-a546-d243dd15beaf&courseTitle=Presentation1

14 Replies
Leslie McKerchie

Hi Andy,

I was able to take a look and confirm that this issue is still open with our team.

We've narrowed it down to courses meeting ALL of the following criteria:

  • Tracking course by the number of slides viewed
  • Publishing to SCORM 2004, 3rd edition
  • Reporting with the setting of Complete/Incomplete or Complete/Failed

Are these the settings that you used as well?

Diane Loud

I'm also having these issues.  I am unable to change the configuration.js code as described in the workaround, as I do not seem to have those permissions.  I'm not sure if that is an issue within my organization's IT or if it is something I can address via Articulate support.

My course has all 3 criteria noted by Leslie.  I have also tried tracking with factors other than by number of slides completed, but none of the changes I made affected the fact that I contiue to get this error.

Andy Frost

Hi Leslie,

Thanks for your reply.

The publish settings i'm using are:

  • Tracking course by quiz result
  • Publishing to SCORM 2004 4th edition
  • Reporting with the setting of Complete/Incomplete

If I change the report status setting to Passed/Incomplete this fixes the issue in SCORM.cloud but no good for the customers LMS.

Ren Gomez

Hi Andy,

Thanks for sharing the additional details! It sounds like you might be running into a slightly different bug, as you mentioned you're tracking by quiz result. I'm glad to hear that Passed/Incomplete fixes the issue in SCORM Cloud, but you say this doesn't work in your customer's LMS?

I've started a case on your behalf to connect you with a support engineer that may be able to provide some guidance for your customer. Be on the lookout for a response soon!