Completion status

Jun 12, 2019

maryam alaali
By maryam alaali

Dears, 

when users complete the content our LMS never mark it completed. I thought this issue is from our LMS - but they have confirmed to me that its from the content developer. 

in the exit button I tried (exit course hyperlink) & (mark complete) 

both not working 

1 Reply
Ashley Terwilliger-Pollard
almost 5 years ago06/13/19 at 2:11 pm (UTC)

Hi Maryam,

Did your LMS team give you any more information to go on as to why they believed the content wasn't reporting the completion?

I'd want to start by understanding a bit more about your course set up: 

  • What LMS specification are you using (SCORM 1.2, 2004, Tin Can API)? 
  • What tracking option are you using (a quiz, number of slides viewed, completion trigger)?
  • What completion and/or success status have you set? See this article for more details 
  • Have you looked at testing your course in another LMS environment? SCORM Cloud is a great tool to use and would allow you to confirm if the file is working as expected in another LMS, and you could also look to enable LMS debug mode to see the exact info we're passing to the LMS. 

Let me know when you've had a chance to take a look into the above and how the course is behaving! 

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