I don't understand what may be happenning: one, I insert a video in a storyline with one of my templates and the compression can't be changed. Then, I create a new storyline in a blank page and can insert the same video file and change the conpression to 'None'. How is possible? The same happens with almost every video I want to insert in that template. Tried to insert the file again (no 'change video' option), copy the slide from the blank template to the other template... but nothing.
after hours investigating what was happenning, I just could solve the problem by producing the videos in Camtasia again (exactly as they were before) and inserting them in a new template. Although I used 100% same production settings, for some reason SL interpreted these differently when you insert the video for the first time, and then I was able to change the compression type.
It has been a bit tricky and I think this topic needs improvements for the next versions of SL.
Wow - you rock! Thanks for mentioning that. Been exporting for hours and nothing worked, but this totally did! Just had to add the video as new (as opposed to using Change Video). A total pain, because I had fades and timeline settings, sizing, etc. But at least now I can make some progress!
Good tip but I'm updating existing projects with new video captured from an updated version of our app.
Does that mean I have to basically redo everything instead of just replacing the existing media with the new one?
The compression is out of control and colors always change to something else, the rendered course are literally in a different color palette than what we captured in Storyline.
We're happy to help! It sounds like there is a difference in the quality of videos. This is something I'd like our Support Engineers to step in and offer their expertise on. You can reach their team by submitting a support case. They'll begin troubleshooting and respond as soon as possible.
8 Replies
Answering myself&expecting to help others:
after hours investigating what was happenning, I just could solve the problem by producing the videos in Camtasia again (exactly as they were before) and inserting them in a new template. Although I used 100% same production settings, for some reason SL interpreted these differently when you insert the video for the first time, and then I was able to change the compression type.
It has been a bit tricky and I think this topic needs improvements for the next versions of SL.
UGH! I've been messing with this very thing ALL DAY. I'll try the republishing and insert first time thing. Thanks
Wow - you rock! Thanks for mentioning that. Been exporting for hours and nothing worked, but this totally did! Just had to add the video as new (as opposed to using Change Video). A total pain, because I had fades and timeline settings, sizing, etc. But at least now I can make some progress!
Good tip but I'm updating existing projects with new video captured from an updated version of our app.
Does that mean I have to basically redo everything instead of just replacing the existing media with the new one?
The compression is out of control and colors always change to something else, the rendered course are literally in a different color palette than what we captured in Storyline.
Hi Jean-Philippe!
We're happy to help! It sounds like there is a difference in the quality of videos. This is something I'd like our Support Engineers to step in and offer their expertise on. You can reach their team by submitting a support case. They'll begin troubleshooting and respond as soon as possible.
I am using Camtasia, how am i suppose to know what kind of profile it is?
The videos use to work and were not compressed and now they are
https://articulate.com/support/article/the-option-for-uncompressed-video-is-grayed-out-sl2
Hello, T.
Thank you for reaching out and for opening a support case with our engineers! I see you're working with my teammate Lianne, so you're in great hands!
You asked above about choosing a Camtasia profile. Here's a helpful video tutorial that shows you where you would find those options.
The newer version of 360 seems to be the issue.
One my co-workers who hasn’t upgraded doesn’t have the issue.
Teresa