Compression greyed out nonsense

Jan 25, 2018


I don't understand what may be happenning:  one, I insert a video in a storyline with one of my templates and the compression can't be changed. Then, I create a new storyline in a blank page and can insert the same video file and change the conpression to 'None'. How is possible?    The same happens with almost every video I want to insert in that template.  Tried to insert the file again (no 'change video' option), copy the slide from the blank template to the other template... but nothing.

thank you for your help,


8 Replies
Carles FB

Answering myself&expecting to help others:

after hours investigating what was happenning, I just could solve the problem by producing the videos in Camtasia again (exactly as they were before) and inserting them in a new template. Although I used 100% same production settings, for some reason SL interpreted these differently when you insert the video for the first time, and then I was able to change the compression type.

It has been a bit tricky and I think this topic needs improvements for the next versions of SL.


Jean-Philippe Côté

Good tip but I'm updating existing projects with new video captured from an updated version of our app.

Does that mean I have to basically redo everything instead of just replacing the existing media with the new one?

The compression is out of control and colors always change to something else, the rendered course are literally in a different color palette than what we captured in Storyline.

Lauren Connelly

Hi Jean-Philippe!

We're happy to help! It sounds like there is a difference in the quality of videos. This is something I'd like our Support Engineers to step in and offer their expertise on. You can reach their team by submitting a support case. They'll begin troubleshooting and respond as soon as possible.