Connection Issues

Oct 20, 2014

This is probably an LMS issue, but we are having multiple learners complete courses, but it never sends the completion to the LMS.  Based on best guesses, we think the course is being downloaded fully from the server, but loses connection during the playback.  Our courses are only 5-10 minutes in length.

Is there anything we can do within Storyline to alert the user if the connection to the LMS is lost, so they don't have to restart the course from the beginning?

4 Replies
Jeremy Heersink

Thanks for the response.  I've been playing around, and so far, it looks like i'm going to have to:

1. Make sure the Prompt to Resume feature is set

2. Add to the master slide a javascript trigger to run LMSCommit() so it saves progress if it does lose connection

3. Change the g_bWarnOnCommitFail to true for each course.  

if there is a connection issue, hopefully it will warn the learner, they can close the course, and restart where they left off.

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