Constant Crashing
Apr 14, 2014
Hi everyone,
I'm working on a project and overall, it is going well. However, I CONSTANTLY have problems with Storry line crashing 99 times out of 100 it is because I "previewing" it in the timeline rather than through the actual full screen preview. I'm doing this, so I can align the timing of various items for the course.
By the way- yes the project is save to the computer and not a network or external drive.
ANY help is GREATLY appreciated
5 Replies
Hi there Michele,
Sorry to hear about the crashing! Hopefully we can figure out what's happening.
You mentioned you're working locally, that's great. Can you tell me a little about the file names and paths you're using?
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.
If you still have trouble with this, it may help to run a quick repair:
Articulate Support - How to Repair Articulate Storyline
If running the repair does not solve the problem, please try following the troubleshooting steps outlined in the following article:
Unexpected or Erratic Behavior in Articulate Storyline
Let me know if you see any improvement.
Thanks!
I'm having the same problem. It's just with one file so I figured the file must have been corrupt. My naming convention was fine, my file was on my hard drive, and the file was in the same folder as dozens of other Storyline files I have created, edited, previewed, and published without incident.
After I started completely recreating the file from scratch (no copy/paste from one file to another) and a few slides in I started having the same problem as I had with the previous file. I started only with Storyline elements so I could determine if one of my outside images had a problem, so all I had in the presentation was a large number of characters (some grouped, others not--all including animated), textboxes, and Storyline captions.
When I saved some of the character groups as PNGs and replaced the characters with images, the crashing because less frequent. Is there any way the characters, grouping, or animation could be causing the crashing upon previewing? It also didn't matter whether I used the timeline play button or the whole-screen preview button. Please help.
Hi Julie!
Sorry to hear that you are having difficulty.
Are you utilizing the latest update to Storyline, which is Update 7?
Yep. I reinstalled SL1 again yesterday. I've been talking with Ashley Terwilliger on another post about the problem. I've done all of the SL1 repairs and only have this problem with one of the files I've created. It's really strange. There aren't many differences between my perfectly-functioning files and this one aside from a couple of minor differences. I have several characters on some of the slides, but unlike other presentations, I have some of them grouped. I also have the slides auto advance rather than having the user advance them. Aside from those things, I can't see any differences. What have others with this problem done to alleviate it?
Hi Julie! Thanks for sharing that you are also working with Ashley here.
I think the best bet may be for you to reach out to support so that we can see if we can replicate this behavior and/or see if we can see any error logs that are happening on your end.
This discussion is closed. You can start a new discussion or contact Articulate Support.