Content disappearing


We have a curious case. We created a quiz with freeforms. So far so good. When previewing the slide all works fine as well. However, once previewing the entire project AND/OR when uploading to the LMS, various items of the slide diappear. We tried everything. There aren't any triggers, other than the freeform on it. The slide has no animations or anything fancy. It's just a bunch of rectangles and a bit of text. 

I recreated the slides from scratch, same problem. I then recreated the slide from scratch, but on a different position in the scene. Then all items appeared. 

I attached some screenshots to show the difference. In that case the white recangle in the background disappeared. 

Does anybody have any idea why this could be?

Cheers, Niels

5 Replies
Ali Goulet

Hey there Niels,

Curious indeed! Thanks for reaching out here and including those screenshots; let's see if we can get to the bottom of this.  Would you be able to share your .story project file so we can do some further testing? You can add it as an attachment right to a comment in this thread. Really appreciate it! :)

Ali Goulet

Hey Niels-- Thanks for sharing your file! I see exactly what you're talking about after viewing it in an LMS environment.

Myself and a colleague did some digging and were able to determine the problem seems to actually be with slides 1.4 and 1.8. When either of those are deleted, the slide after behaves accordingly when testing in an LMS environment, instead of the strange behavior you're currently seeing in them. I'm thinking there may be some corruption coming into play for those two slides, as we weren't able to recreate the same behavior when building a test file with the same conditions. 

I'd recommend rebuilding slides 1.4 and 1.8, the two matching drag & drops, and replacing the current ones with the rebuilt slides. Let me know how that goes! If that resolves the issue, take a peek at this article for suggestions on how to prevent corruption within your file in the future. 

Keep me posted :)

Ali Goulet

Hey Niels! Thanks for letting me know, I'm sorry you've had to go through all this extra hassle. Just to verify- the slides you rebuilt were the matching drag & drop slides (1.4 and 1.8)?

If so, at this point I'd love to get you working with our Support Engineers so they can investigate this further with you. Would you mind submitting a case over here? If you let me know the case number after submitting, I'll be sure to link your thread here to it and follow along for updates. Thanks again!