When I access the content library directly or from within Rise, SL, etc. it does not display the photos like I'm used to seeing. I can download from the library and the pictures display, but I cannot see what it is I've selected until after it's downloaded. See the attachments. It started last week for no apparent reason.
If you'd like to work with our Support Engineers, they can also look at all the system settings and anything else that could interfere with the Content Library.
Thanks for reaching out and sharing that you're experiencing the same issue. Were you able to take a look at the resource Ren shared above to adjust your allow list?
I was able to access the document and have escalated the issue to our IT team to investigate the computer settings.
Karen R. Millsap MAEd/AET |Manager Quality Systems
Mallinckrodt Pharmaceuticals
345 Marshall Avenue l 201 2nd Floor l Webster Groves, MO 63119 l USA
T: +314.654.2423 l M: +314.517-8769
Karen.millsap@mnk.com l www.mallinckrodt.com
Stay Safe - Wear a mask!
We are all accountable to complete our training as required.
This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you receive this in error, please inform the sender and remove any record of this message.
I see you've been working in a support case with my teammate Jose, and it looks like Jose provided clarification on making those network changes. Please feel free to reach out to Jose in your case if you still need help with this!
I have confirmed with our IT team that they have "white listed" the articulate sites address, yet I am still not able to view the content.
What else could be causing this issue?
Karen R. Millsap MAEd/AET |Manager Quality Systems
Mallinckrodt Pharmaceuticals
345 Marshall Avenue l 201 2nd Floor l Webster Groves, MO 63119 l USA
T: +314.654.2423 l M: +314.517-8769
Karen.millsap@mnk.com l www.mallinckrodt.com
Stay Safe - Wear a mask!
We are all accountable to complete our training as required.
This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you receive this in error, please inform the sender and remove any record of this message.
Thanks, Karen. I've sent your update along to Jose in your support case so that you can continue working together. You should be hearing from them soon.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thank you for reaching out! I'm sorry to hear that you are unable to see all of the images in the Content Library. Have you checked our Articulate 360 Network Endpoints to confirm nothing is being blocked? You may need your IT team's help!
If you need further assistance, please don't hesitate to reach out here, or privately through a support case!
Thanks for your message. I am also having trouble with updates. Articulate refuses to update. I have had our company tech support look at it and they can't figure out why it's not updating, either. My version is still 3.4.
I'm sorry to hear that you are experiencing an issue with updating Articulate 360 as well. I see that you’ve reached out to our Support Engineers and are working with my teammate, Ronaziel. You’re in great hands! We’ll continue the conversation in your support case.
15 Replies
Hi Karen,
I'm sorry to hear you're running into this issue! You may want to have your IT team review our network endpoints to verify nothing has been blocked:
If you'd like to work with our Support Engineers, they can also look at all the system settings and anything else that could interfere with the Content Library.
I am having the same issue today.
Hi Karen,
Thanks for reaching out and sharing that you're experiencing the same issue. Were you able to take a look at the resource Ren shared above to adjust your allow list?
I was able to access the document and have escalated the issue to our IT team to investigate the computer settings.
Karen R. Millsap MAEd/AET |Manager Quality Systems
Mallinckrodt Pharmaceuticals
345 Marshall Avenue l 201 2nd Floor l Webster Groves, MO 63119 l USA
T: +314.654.2423 l M: +314.517-8769
Karen.millsap@mnk.com l www.mallinckrodt.com
Stay Safe - Wear a mask!
We are all accountable to complete our training as required.
This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you receive this in error, please inform the sender and remove any record of this message.
We added the information to our allowable site listing BUT it still does not display the library content.
Hello Karen!
I see you've been working in a support case with my teammate Jose, and it looks like Jose provided clarification on making those network changes. Please feel free to reach out to Jose in your case if you still need help with this!
I have confirmed with our IT team that they have "white listed" the articulate sites address, yet I am still not able to view the content.
What else could be causing this issue?
Karen R. Millsap MAEd/AET |Manager Quality Systems
Mallinckrodt Pharmaceuticals
345 Marshall Avenue l 201 2nd Floor l Webster Groves, MO 63119 l USA
T: +314.654.2423 l M: +314.517-8769
Karen.millsap@mnk.com l www.mallinckrodt.com
Stay Safe - Wear a mask!
We are all accountable to complete our training as required.
This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you receive this in error, please inform the sender and remove any record of this message.
Thanks, Karen. I've sent your update along to Jose in your support case so that you can continue working together. You should be hearing from them soon.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I can see some images from the library, but most of them are ?? question marks.
Hi Victoria,
Thank you for reaching out! I'm sorry to hear that you are unable to see all of the images in the Content Library. Have you checked our Articulate 360 Network Endpoints to confirm nothing is being blocked? You may need your IT team's help!
If you need further assistance, please don't hesitate to reach out here, or privately through a support case!
Hi Kelly,
Thanks for your message. I am also having trouble with updates. Articulate refuses to update. I have had our company tech support look at it and they can't figure out why it's not updating, either. My version is still 3.4.
If anything was blocked, I would assume too see no images, but I see a few - which is even more weird.
I have submitted a case for both issues. Thank you @Kelly.
If my images were blocked, I assume I would see no images, but I see a few but not all, which is weird again.
Hi Victoria!
I'm sorry to hear that you are experiencing an issue with updating Articulate 360 as well. I see that you’ve reached out to our Support Engineers and are working with my teammate, Ronaziel. You’re in great hands! We’ll continue the conversation in your support case.