Content Library and characters won't download; has anyone else had this problem?

Hi, everyone. Has anyone had a problem where the characters or templates from Content Library won't download? I have a ticket open with Articulate, and they've given me several things for my IT department to check out. It's a long drawn-out process here because our IT guy works p/t right now. I was able to download some of the Velocity templates before, but now I just got an error on those too. "The template download did not complete successfully..."

I'm writing to see if anyone else has had success in clearing this problem and can share what the issue was. My 30-day trial is ticking away so this is very frustrating.

Thanks! 

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