I've inserted a couple chevron icons into a file with no problem. The last one I tried to insert comes in really tiny and can't be resized. Any suggestions?
It was a different icon. I inserted one and didn't like the way it looked, so I went back into Content Library and chose a "chunkier" version, clicked insert, and that teeny little box is all that showed up, with no numbers in the Format height/width boxes. I tried again with another one, the Prev one in my picture, and that worked fine. Then I went back to the problematic one and tried again, same problem. If you search under Icons for chevron, it's in the second row, third from the left. I just tried it in a different story and it does the same thing. I tried the one to its right (fourth from the left, second row) and it's fine. So maybe it's just the one I happened to want? (Thanks, Wendy. You must think I'm a nut case!)
It's the same one, I think. I just shrunk my Search Icons dialog box and now it's the 4th one too. Thanks for the confirmation. At least it's not just me!
I popped in to check on your case and looks like it has been reported for further investigation. Good sleuthing skills ladies. Thanks for reporting and I'll add this thread to the report as well, so that we can update here when applicable.
Great news - Articulate 360 Update 5 is now available! It includes a number of fixes detailed in the release notes here.
The item you may be interested in is how it fixed the issue where some Content Library icons were blank or invisible after inserting them into Storyline
Launch the Articulate 360 desktop app on your computer and click the “Update” button next to each tool.
Hi, I seem to be seeing this issue or one very similar. Here's a quick Peek I made. I tried a couple of different icons all under same search term and 3 out of 4 inserted in this incorrect way.
Hello, Christina! I appreciate you including the screen recording! So sorry you ran into that. We're seeing the same thing, and our team is investigating the cause. As soon as I know more, I'll pass it along to you!
Update 45 for Storyline 360is live: We fixed the issue where some Content Library 360 icons were blank when inserted into a project, and they could cause Storyline 360 to crash.
15 Replies
Hi Cheryl
is it the same icon - are you inserting once and duplicating/copying or going back into CL and re-inserting? Can you share the steps?
It was a different icon. I inserted one and didn't like the way it looked, so I went back into Content Library and chose a "chunkier" version, clicked insert, and that teeny little box is all that showed up, with no numbers in the Format height/width boxes. I tried again with another one, the Prev one in my picture, and that worked fine. Then I went back to the problematic one and tried again, same problem. If you search under Icons for chevron, it's in the second row, third from the left. I just tried it in a different story and it does the same thing. I tried the one to its right (fourth from the left, second row) and it's fine. So maybe it's just the one I happened to want? (Thanks, Wendy. You must think I'm a nut case!)
Hi Cheryl
Interesting
for me 4th from left is buggy and 3rd from left is fine
It's the same one, I think. I just shrunk my Search Icons dialog box and now it's the 4th one too. Thanks for the confirmation. At least it's not just me!
Do you want to submit a support case or do you want me to?
I can do it. Thanks, Wendy.
Thanks Cheryl - I can see where you reached out to the team (01032389) and Ryan is taking a look.
I popped in to check on your case and looks like it has been reported for further investigation. Good sleuthing skills ladies. Thanks for reporting and I'll add this thread to the report as well, so that we can update here when applicable.
I'm having the same issue with certain icons from storyline. Should I submit a support case, or just follow this thread for any updates? Thanks.
It's good to know when users are affected so that we can track, but this thread is currently attached and we will update here when applicable.
Hey all,
Great news - Articulate 360 Update 5 is now available! It includes a number of fixes detailed in the release notes here.
The item you may be interested in is how it fixed the issue where some Content Library icons were blank or invisible after inserting them into Storyline
Launch the Articulate 360 desktop app on your computer and click the “Update” button next to each tool.
Let us know if you have any questions!
Hi, I seem to be seeing this issue or one very similar. Here's a quick Peek I made. I tried a couple of different icons all under same search term and 3 out of 4 inserted in this incorrect way.
Hello, Christina! I appreciate you including the screen recording! So sorry you ran into that. We're seeing the same thing, and our team is investigating the cause. As soon as I know more, I'll pass it along to you!
Thanks, Alyssa!
Thanks for raising this, and let us know if you have any feedback!
This discussion is closed. You can start a new discussion or contact Articulate Support.