Content Library Not Downloading

Hi everyone,

I am hoping you can help. After a trial period, my company purchased Articulate 360. However, we can't access any of the items in the Content Library. I had the end points whitelisted and we should be able to access these. Yet, when I try to access anything from the Content Library I get the following message:

Download Failed message

Any  suggestions you can give, I appreciate!

 

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