Content Library Not Downloading

Hi everyone,

I am hoping you can help. After a trial period, my company purchased Articulate 360. However, we can't access any of the items in the Content Library. I had the end points whitelisted and we should be able to access these. Yet, when I try to access anything from the Content Library I get the following message:

Download Failed message

Any  suggestions you can give, I appreciate!

 

5 Replies
Ren Gomez

Hi Robert,

I'm sorry you're running into this error! We've seen other customers come across this error when they were connected to a VPN, or they didn't have all their endpoints allowed. Can you share this article with your IT team to ensure you have full access?

If you have full access, connect with a support engineer to help you dig deeper into the cause of the issue and get you moving again!