Content Library Not Downloading

Hello Karyn and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing.

I see that you were able to reach out in response to an e-mail and this has been turned into a support case for our team to take a look at. You should be hearing from someone soon.

I am having the same problem.  There is no content library in my storyline app.  My organization purchased a license so I am no sure what is happening.

Hi Maureen,

Thanks for reaching out and letting us know that you're not seeing the Content Library in Storyline 360.

Your image is of the checklist, but what do you see on the Insert Tab in Storyline 360?

I am having the same issue. When I try to access any of the Content Library slides I get an error that says the same as Karyn Beach above.

The template download did not complete successfully. Please check your connection to Articulate 360 and try again.

Hi Robert,

I'm sorry you're running into this error! We've seen other customers come across this error when they were connected to a VPN, or they didn't have all their endpoints allowed. Can you share this article with your IT team to ensure you have full access?

• Articulate 360 Network Endpoints

If you have full access, connect with a support engineer to help you dig deeper into the cause of the issue and get you moving again!