Content Library Not Downloading

Hi everyone,

I am hoping you can help. After a trial period, my company purchased Articulate 360. However, we can't access any of the items in the Content Library. I had the end points whitelisted and we should be able to access these. Yet, when I try to access anything from the Content Library I get the following message:

Download Failed message

Any  suggestions you can give, I appreciate!

 

5 Replies
Leslie McKerchie

Hello Karyn and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing.

I see that you were able to reach out in response to an e-mail and this has been turned into a support case for our team to take a look at. You should be hearing from someone soon.

Ren Gomez

Hi Robert,

I'm sorry you're running into this error! We've seen other customers come across this error when they were connected to a VPN, or they didn't have all their endpoints allowed. Can you share this article with your IT team to ensure you have full access?

If you have full access, connect with a support engineer to help you dig deeper into the cause of the issue and get you moving again!