I am trying to access the Content Library from within SL 360 but when I search for an icon or illustration I get gray circles and no preview (screenshot attached) . If I double click on a gray circle it will insert the selected icon but of course I have no idea what it looks like before I insert it without the preview function working properly. Any ideas?
If you're still having trouble after following those steps, it could be that your network is blocking access to the Articulate 360 information. Try allowlist the websites listed in this article--your IT team can help you with that.
We've whitelisted everything in the article and still no luck. My logs show Download failed and either Unable to connect to the remote server . . . . or The operation has timed out . . .
So sorry you're still getting hung up, Lanette. I can see that you also opened a support case (great idea!) and Anna is helping you sort this out. I'll follow along with your case and share updates here, as needed!
The problem was that the domain unsplash.com was being blocked as a file sharing site. The domain is NOT listed in the referenced "Enable All Articulate 360 Services; Whitelist these endpoints to enable access to all Articulate 360 services".
Inaccurate documentation is worse than no documentation. I needed to use fiddler (https://www.telerik.com/fiddler) to diagnose this issue.
@ken lubar - Thank you for mentioning unsplash.com. As I experienced this issue today and found articles on the community, your mention was the magic that got me going again. Sure appreciate it.
Also looking for a solution as the whitelist above (over a year ago) is what our IT department are working with. Is there an updated list? As since the update sent 2 updates ago, I have been having this problem.
Sorry to hear you're running into this problem. In the link above, if you check right below the title in the network endpoints article, you can see that the last update we made to the article was pretty recent.
If you've reviewed this with your IT department, and are still having issues, feel free to reach out to our support engineers so they can take a closer look at your setup and offer some suggestions.
9 Replies
Hi Lanette!
Sorry you're getting hung up. A fresh installation of Storyline 360 should do the trick.
If you're still having trouble after following those steps, it could be that your network is blocking access to the Articulate 360 information. Try allowlist the websites listed in this article--your IT team can help you with that.
Let me know how you make out!
We've whitelisted everything in the article and still no luck. My logs show Download failed and either Unable to connect to the remote server . . . . or The operation has timed out . . .
So sorry you're still getting hung up, Lanette. I can see that you also opened a support case (great idea!) and Anna is helping you sort this out. I'll follow along with your case and share updates here, as needed!
Incorrect documentation was the problem:
Grrrr... hopefully this helps someone else.
The problem was that the domain unsplash.com was being blocked as a file sharing site. The domain is NOT listed in the referenced "Enable All Articulate 360 Services; Whitelist these endpoints to enable access to all Articulate 360 services".
Inaccurate documentation is worse than no documentation. I needed to use fiddler (https://www.telerik.com/fiddler) to diagnose this issue.
@ken lubar - Thank you for mentioning unsplash.com. As I experienced this issue today and found articles on the community, your mention was the magic that got me going again. Sure appreciate it.
Janelle
Also found today that pixaday.com needs to be whitelisted.
Came here looking for this solution...Thanks Ken!
Also looking for a solution as the whitelist above (over a year ago) is what our IT department are working with. Is there an updated list? As since the update sent 2 updates ago, I have been having this problem.
Hi Vicki,
Sorry to hear you're running into this problem. In the link above, if you check right below the title in the network endpoints article, you can see that the last update we made to the article was pretty recent.
If you've reviewed this with your IT department, and are still having issues, feel free to reach out to our support engineers so they can take a closer look at your setup and offer some suggestions.
This discussion is closed. You can start a new discussion or contact Articulate Support.