Content not displaying at all in Safari when viewing on iPad Pro. Works fine on normal iPad.

I recently got an iPad Pro to replace my smaller iPad.  I opened up a published storyline (that works correctly on the smaller iPad) on the iPad Pro using Safari, but none of the content or images would show. The player frame loads, but the content area stays blank and white. 

Find this really strange as it works perfectly fine on the smaller screen iPad in Safari. 

Has anyone came across this problem and know of a fix? 

 

2 Replies
Leslie McKerchie

Hi Christopher!

The iOS version could play into this as well.

You may find that slide content is missing when you view Articulate Storyline 2 HTML5 output on iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.