Content won't play in mobile Safari

Ug, I really don't want to post this because I fear it's something silly that I'm doing wrong, but I'm really at a loss. I've combed the forums and done all the trouble shooting I can think to do!

I'm designing a course that needs to be viewed on an ipad, specifically using Safari. I can view the content on my ipad in Chrome but cannot get it to load in Safari. I've viewed courses on my ipad in the past which makes this even more baffling. I don't get an error or anything. I see the grey, spinning Articulate wheel for 1 to 5 seconds, then the screen goes white.

Here are more details:

-I've tried content that was published by me as well as another person.

-Private browsing is turned OFF

-it's an ipad 4

-ipad updated to most recent iOS

Any assistance would be much appreciated!

3 Replies
Nadia Zaid


Thanks so much for pointing me in the right direction. Turning popup blockers off didn't do the trick, but I played around with some of the other Safari settings and it appears that I needed to change the setting on "block cookies" from always to never.

I sincerely appreciate you getting back to me.