Conversion from S2 to 360 Issue
Feb 02, 2018
Hello,
We have over 180 courses, many translated into other languages, in S2. With Flash going away and causing issues with courses in Chrome and IE we recently took a few courses and copied them, and then upgraded them to 360 with an HTML5 only publish format. Our French Manual Handling course was copied onto my desktop, and published locally, and then I tested it in SCORM Cloud. I read several posts that sometimes the triggers did not always copy well, so I went slide by slide and looked at all of them. There were no unassigned triggers. Since this is a Safety course, we have many triggers.
I get to a certain slide, and can no longer get the slide to work properly, see attached image. Yet, it should work fine. I have attached both the S2 and 360 files. Can someone please explain what is going on?
16 Replies
Hello has anyone had a chance to review this?
Is this discussion any help to you?
https://community.articulate.com/discussions/articulate-storyline/trouble-with-triggers-when-media-completes
I republished this morning, with the new update, and the issue is still there. The update did not fix it.
Hi Melissa!
Thanks for sharing your file with me.
On slide 2.6, you have a trigger to Change the state of the next button to Hidden when the timeline starts.
However, I do not see a trigger to change the state of the next button to Normal at any point. When do you want the Next button to become enabled on that slide?
Hi Alyssa,
It is on there. Please see the attached image, it's on the audio.
Thanks so much, Melissa! Now I've found the culprit--check out this video for an explanation of what needs to be changed on slide 2.6.
You can test the updated slide here in Articulate Review.
I hope that's helpful, and let me know if you have any questions!
I apologize, Melissa! This is the correct link for testing the slide in Articulate Review. Have a look, and let me know what you think!
Thank you Alyssa, I made the change and also tested it in SCORM Cloud and it is working. Why did it work in S2 and not work in S360?
Hi Melissa,
At this point, I'm not sure what could have caused this error in Storyline 360, since I'm having trouble recreating the problem in a new file. In any case, I'll keep testing it, and I'll keep you posted on what I find out.
I'm glad it's finally working for you!
Hi Alyssa,
The same issue happens on another slide in the same course. I applied the same fix, and the slide worked fine. I believe this is a conversion issue from S2 to S360, so you won't see it when you create a new course. My issue is that we have over 185 courses in S2.
Hi Melissa,
Did you see the same trigger as Alyssa pointed out associated with your audio object vs. being a slide trigger when you created them in Storyline 2?
Hi Ashley,
The S2 file is attached in my first post. Nothing about the course, triggers or variables was changed, except updating it to S360. The course worked perfectly in S2 in over 10 LMS throughout our company in 18 languages. Now, I have to deal with the possibility that if we convert to S360 for the purpose of HTML5 only publishing, that I will having cascading issues with triggers and variables not working.
Hi Melissa,
I've done some more testing on this, and I wanted to share my findings with you.
Since this problem happens when upgrading a Storyline 2 file to Storyline 360, I tried creating a quick sample file in Storyline 2 using triggers very similar to the triggers in your file.
In your file, the "Change state of the next button to Normal" trigger is listed under Audio 1. Because that trigger has no association with Audio 1, I am not sure how it appeared under that heading. Apparently this doesn't cause an issue in Storyline 2, but it doesn't work in Storyline 360.
In the sample file I created, the "Change state of the next button to Normal" trigger is listed under Slide Triggers. This works correctly in both Storyline 2 and Storyline 360.
I've tested this backwards and forwards, and I'd like to get your help. Could you create a new Storyline 2 file that shows the "Change state of the next button to Normal" trigger listed under Audio 1? If you can help me understand how you set up that trigger, I may be able to nail down whether or not this is a bug.
Thanks!
Hi Alyssa,
This was done by a vendor, and I have 185+ courses. If you look in the Storyline 2 course on slide 3.4, you will see the same issue. The same fix works. I attached the English version, which the French version came from. The slides in S2 have the same triggers/variables. If I convert this to S360 will I get the same results?
Hi Alyssa,
I cannot get S2 to let me attach "Change state of the next button to Normal" trigger under Audio 1 in a new file.
Hi Melissa,
Thanks for letting me know. I'm really not sure how your vendor was able to attach "Change state of the next button to Normal" trigger to Audio 1.
From my testing, it appears that this trigger won't work correctly in Storyline 360, as long as it is attached to Audio 1. If it is attached to the Slide Triggers, it should work correctly.
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