If I create a checkbox from under controls and place it on a slide. Then I select the checkbox and I copy and paste , CtrlC, CtrlV, it to another slide I get a pop-up says Articulate Storyline 2 has stopped working and you have to close the program.
I'm unsure what you mean about copy/paste it from under controls - do you mean from the toolbar itself? Or something that you've inserted from there and that is on your slide?
If I create a checkbox from under controls and place it on a slide. Then I select the checkbox and I copy and paste , CtrlC, CtrlV, it to another slide I get a pop-up says Articulate Storyline 2 has stopped working and you have to close the program.
I'm unable to replicate that following the steps you mentioned - were you able to look into the other elements I mentioned such as ensuring you have local project files and looking at the repair options?
I am encountering this exact same issue (in Storyline 2). Though it seems to be based on some factors, as I know I have had checkboxes in previous projects that copied and pasted just fine. I am also unable to Control+Drag the checkbox to make a copy.
Did you look into the steps I mentioned for Larry above in terms of working locally, and conducting the repair? Is Storyline crashing or you're just unable to copy/paste? If it's crashing, you may want to look at gathering up the error logs detailed here and send them along to our Support team.
I just noticed that copying and pasting checkboxes also crashes Storyline 360. I have had this issue in Storyline 1, 2, and 360 over the last few years, and I just recently installed Storyline 360. I don't think I can uninstall and reinstall the software without involving IT, so I'm wondering if there's another fix. For now, I'll just keep inserting new checkboxes, but I thought I'd mention it in case others are still having the same problem. Thanks!
I tried the same thing and I couldn't get Storyline to crash by copying/pasting checkbox on one slide or on multiple slides - regardless of how many I added.
If you need to copy and paste and that's causing your problems have you tried duplicating instead? You can use CTRL+D to duplicate an item on the slide.
If Storyline does continue to crash and you've also checked that you're following along with the guidelines here, I'd like to get you working with our Support team. It's not an expected behavior and one we'd want to help you fix!
I am also having a problem with articulate storyline 3 crashing every time I try to copy/paste a checkbox or CTRL+D. I have been trying to follow David Anderson's tutorial:
Also, like Rebecca, my only solution at the moment is to create new checkboxes. However, I would prefer to duplicate and have the different states already in situ.
Also, I've just downloaded David Anderson's file from the above tutorial and when I use CTRL+D to duplicate a checkbox using his version, it works. Unfortunately, mine is still crashing.
Thanks for reply and suggestion. I tried your suggestion, but unfortunately the checkboxes didn't line up properly. Also, once I imported the slide and tried to CTRL+D the checkboxes, articulate crashed again. I think the only way I can create a set of checkboxes now is do them separately and hope they all line up.
I would be annoyed too - so I'd love to get you some help.
Thanks for already checking that you're working locally and you've reinstalled Storyline. Do you know if you're on the latest update too? It would be update 12. If not, download and install that update and keep us posted if you run into it again.
If you are on the latest update, and you're still seeing the crash - our Support team is at the ready to help pull "error logs" that would give us some more detail as to what is causing the crash. You can get started by reaching out to them here, and they'll walk you through the next steps! If you're looking to get a head start, the steps are documented here.
Let me know which path you take, as I'd like to follow along in your support case.
I wasn't able to recreate this behavior on my end doing a quick test, so I'll need your help.
Can you record a Peek of what happens when you try to copy/paste check boxes? You can either add the mp4 as an attachment to a comment, or share the Review link to it here.
Also, I have a few more questions to dig in further:
Hello, is this still a problem for people? I found today that when I copy and paste a checkbox, it crashes Storyline 3. No error message or anything. I changed computers in the last month, and downloaded Storyline, so I know it is the latest version. Any suggestions?
Our team is still investigating the issue where Storyline 3 crashes when trying to copy/paste a checkbox. As soon as we have a fix in place, we'll let you know!
In the meantime, we're happy to have a close look at your project to see what approaches we can offer. If you're able to share the .story file, please use this private upload link. We're standing by!
What Storyline 360 update are you using? To find this detail, click on the Help tab > About Storyline. We launched a fix for this issue in Update 3.20.16814.0, so I'd like to rule that out as the culprit. 🤞
If you're on the latest update, are you seeing the crash in any Storyline file or a particular one?
28 Replies
Hi Larry,
I'm unsure what you mean about copy/paste it from under controls - do you mean from the toolbar itself? Or something that you've inserted from there and that is on your slide?
I'd suggest confirming that you're working locally first, and then look into conducting the repair of Storyline.
Ashley
Updated my post
If I create a checkbox from under controls and place it on a slide. Then I select the checkbox and I copy and paste , CtrlC, CtrlV, it to another slide I get a pop-up says Articulate Storyline 2 has stopped working and you have to close the program.
Any suggestions?
Hi Larry,
I'm unable to replicate that following the steps you mentioned - were you able to look into the other elements I mentioned such as ensuring you have local project files and looking at the repair options?
I am encountering this exact same issue (in Storyline 2). Though it seems to be based on some factors, as I know I have had checkboxes in previous projects that copied and pasted just fine. I am also unable to Control+Drag the checkbox to make a copy.
Hi Keith,
Did you look into the steps I mentioned for Larry above in terms of working locally, and conducting the repair? Is Storyline crashing or you're just unable to copy/paste? If it's crashing, you may want to look at gathering up the error logs detailed here and send them along to our Support team.
Same exact thing happening here! Every time I go to copy and paste a checkbox, Storyline crashes.
I am working in Update 6, and I am working locally.
Hi Tara-Anne,
I'm sorry to hear about the issue you've run into. Did you look at going through the repair steps detailed here? If you've already gone through all of those, you'll want to look at pulling the error logs and sending along to our Support team to review.
Hi, all,
I just noticed that copying and pasting checkboxes also crashes Storyline 360. I have had this issue in Storyline 1, 2, and 360 over the last few years, and I just recently installed Storyline 360. I don't think I can uninstall and reinstall the software without involving IT, so I'm wondering if there's another fix. For now, I'll just keep inserting new checkboxes, but I thought I'd mention it in case others are still having the same problem. Thanks!
Hi Rebecca,
I tried the same thing and I couldn't get Storyline to crash by copying/pasting checkbox on one slide or on multiple slides - regardless of how many I added.
If you need to copy and paste and that's causing your problems have you tried duplicating instead? You can use CTRL+D to duplicate an item on the slide.
If Storyline does continue to crash and you've also checked that you're following along with the guidelines here, I'd like to get you working with our Support team. It's not an expected behavior and one we'd want to help you fix!
Just let me know if you need any other help!
Hi All,
I am also having a problem with articulate storyline 3 crashing every time I try to copy/paste a checkbox or CTRL+D. I have been trying to follow David Anderson's tutorial:
https://community.articulate.com/articles/5-minutes-to-fantastic-make-a-checklist-interaction-with-storyline-in-5-minutes-or-less
Also, like Rebecca, my only solution at the moment is to create new checkboxes. However, I would prefer to duplicate and have the different states already in situ.
Any help appreciated, thanks!
Also, I've just downloaded David Anderson's file from the above tutorial and when I use CTRL+D to duplicate a checkbox using his version, it works. Unfortunately, mine is still crashing.
Hey Toni!
Sorry for the trouble. If it's only happening in the one file you were working in, try importing your slides into a new file and see if that fixes it.
Let me know if that works!
Hi Ali,
Thanks for reply and suggestion. I tried your suggestion, but unfortunately the checkboxes didn't line up properly. Also, once I imported the slide and tried to CTRL+D the checkboxes, articulate crashed again. I think the only way I can create a set of checkboxes now is do them separately and hope they all line up.
Hi Toni,
I'm sorry to hear that Storyline keeps crashing on you! That is not what I'd expect.
Did you check that you're working on files that adhere to the guidelines here?
You may also want to go through the simple repair steps to make sure Storyline is working at it's best!
If Storyline is still crashing on you, let me know or reach out to our Support team. They can help dig a bit deeper and pull some error logs.
I too randomly have this issue with SL2. Sometimes it's checkboxes, other times the radio buttons. Very annoying.
I work locally (to my IT departments protests) and have had SL2 installed (and reinstalled) many times.
Hi Rebecca,
I would be annoyed too - so I'd love to get you some help.
Thanks for already checking that you're working locally and you've reinstalled Storyline. Do you know if you're on the latest update too? It would be update 12. If not, download and install that update and keep us posted if you run into it again.
If you are on the latest update, and you're still seeing the crash - our Support team is at the ready to help pull "error logs" that would give us some more detail as to what is causing the crash. You can get started by reaching out to them here, and they'll walk you through the next steps! If you're looking to get a head start, the steps are documented here.
Let me know which path you take, as I'd like to follow along in your support case.
Just curious if this is a known bug or if it is an issue with my install of 360 but copy/pasting check boxes crashes my program consistently.
Hey Kyle!
So sorry that's happening- I'm happy to help.
I wasn't able to recreate this behavior on my end doing a quick test, so I'll need your help.
Can you record a Peek of what happens when you try to copy/paste check boxes? You can either add the mp4 as an attachment to a comment, or share the Review link to it here.
Also, I have a few more questions to dig in further:
Thanks for letting us know about this-- keep me posted!
Hi all,
We are experiencing the same issues with Storyline and Studio 360. We can confirm the following:
Any assistance would be most welcomed.
Thanks
Hi Gillian,
Thanks for answering those question - are you able to share the steps you take when copying/pasting in a Peek video so that we could try to replicate?
Hello, is this still a problem for people? I found today that when I copy and paste a checkbox, it crashes Storyline 3. No error message or anything. I changed computers in the last month, and downloaded Storyline, so I know it is the latest version. Any suggestions?
Hi, Kim. So sorry you're at this roadblock!
Our team is still investigating the issue where Storyline 3 crashes when trying to copy/paste a checkbox. As soon as we have a fix in place, we'll let you know!
In the meantime, we're happy to have a close look at your project to see what approaches we can offer. If you're able to share the .story file, please use this private upload link. We're standing by!
Duplicating checkboxes causes crash in Storyline 360. I was able to get 11 checkboxes, but on the 12th duplicate it crashes like clockwork.
Hi there, Kevin. Sorry you've run into this!
What Storyline 360 update are you using? To find this detail, click on the Help tab > About Storyline. We launched a fix for this issue in Update 3.20.16814.0, so I'd like to rule that out as the culprit. 🤞
If you're on the latest update, are you seeing the crash in any Storyline file or a particular one?
Let me know, and we'll look into next steps!
I was on Build 3.26.18601.0 when this issue occurred. It does not occur on the most current release.
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