I did a recording using Storyline and inserted it as "Step-by-Step" slide (View Mode). I'm trying to copy or duplicate an individual slide and the "Report Error" window keeps popping up. It doesn't allow me to copy or duplicate the slide.
Has anyone else encountered this problem or is it just my system? Any ideas for a workaround? Thanks. janet.
Hi Janet - did you install the recent update? If you did then I believe this is a bug that was introduced in the update. You can no longer import storyline files into another storyline file either (at least when ones that contain screen recordings. It could be others as well but this these are the only ones I tried).
Our team is experiencing the same issue; it extends to inserting duplicate slides and copying/pasting slides with screen captures. I uploaded my file, and they are working on it. It's a big one for those of us who do software training and need to re-use the slides.
I think the only thing you can do right now is revert back to release 1.0.
I am having the biggest headache with this bug. I have to import screen demos that I had to build on one machine back into my main story (I have about 20 of them and the software that I am developing the training for is changing every second) so I had to revert back to 1.0 in order to import them - but I really need the export feature because I have to build this nightmare of a project in French as well and my client is giving me about a nano second to do it all.
So after I finish importing the storyline files, I have to install the upgrade to export the content to the xml file - then I have to uninstall the update so that I can import the french demos - when I am finished importing the French demos, I have to reinstall the update so that I can import the translated file back in.
What are the odds of this working. Needless to say it is best to stay away from me right now.
I have this issue, and about every other issue mentioned in the forums from updating Storyline.
I was told I should update to fix an issue when previewing, it didn't fix it and now I have all these other problems. I can only suggest that the update didn't spend a whole lot of time in UAT - I mean who doesn't test that you can still copy and paste or that the preview isn't cropping slides all the time??
The copying / importing of screen recordings issue in Update 1 is something our team is working hard on to get resolved for our next build. I'm really sorry for the inconvenience it's causing. In the meantime, we've documented some workarounds that will hopefully assist you until we can get you the latest build. You can find them here and here.
Hi Peter, do you have any idea when this fix will be done? The work arounds don't work for me because my project has 15 screen recordings and I have to do the captures on a separate PC (long story) and then bring them into my main Story file.
I managed to choke through this process by unistalling the update, importing the screen recordings and then reinstalling the update so that I could use the translation export, but it was an extremely painful process and I would not recommend it.
I am about to go round 2 with this project and am really hoping a fix will be issued before I start.
The first thing I had planned today at work was to roll back to the original version too. Thanks for saving me the trouble Peter.
Although I am in the same boat as Nancy and will put 15 screen recordings into the one scene. I'm lucky on this occassion that I know the slide came from the first recording I made on this project but it will be a pain to find others.
Going forward I am going to have to get much better at naming my screen recordings - Is there any chance the ability to rename 'Screencasts' in the timeline will be coming along soon. That would help too.
How do you uninstall the update? I don't have any current need for the export feature so reverting back to the original version of SL would work well for me but I don't know how to uninstall the update?
Do you have the .exe for the original released version of SL? If you do then uninstall Storyline completely and then install the original version - you can't just unintall the update.
Is there an update on a fix for the problems resulting from the update discussed in this thread? Have there been any updates to Storyline since September?
Please expedite this update, or consider a interim hotfix for this particular issue. Not being able to import screen recordings is a significant issue. Thanks for your (and the dev and support teams') help!
Noted, Matthew. And thanks for your feedback. Our development team has worked very hard to ensure that this issue will be fixed in our next update, due out shortly. Please accept my apologies for the inconvenience in the meantime.
Any news on the next update (patch) for Storyline, as it's been almost a month? I may need to move my client development away from SL to Captivate or a similar product at this point. Thanks.
Sorry again for the frustration and inconvenience you're bumping into on this particular issue. We don't have an exact date to share but we're getting close, and the update will definitely take care of this issue. The best way to be notified right away is to follow our Word of Mouth blog.
It would appear that Update 2 was released December 14. Thought I'd post this for everyone subscribed to this thread. Can someone from Staff confirm this?
22 Replies
Hi Janet, welcome to Heroes!
How are you copying the screen recording? Have you tried exporting the recording to use later?
Hi Janet - did you install the recent update? If you did then I believe this is a bug that was introduced in the update. You can no longer import storyline files into another storyline file either (at least when ones that contain screen recordings. It could be others as well but this these are the only ones I tried).
Hi All,
Our team is experiencing the same issue; it extends to inserting duplicate slides and copying/pasting slides with screen captures. I uploaded my file, and they are working on it. It's a big one for those of us who do software training and need to re-use the slides.
I think the only thing you can do right now is revert back to release 1.0.
I am having the biggest headache with this bug. I have to import screen demos that I had to build on one machine back into my main story (I have about 20 of them and the software that I am developing the training for is changing every second) so I had to revert back to 1.0 in order to import them - but I really need the export feature because I have to build this nightmare of a project in French as well and my client is giving me about a nano second to do it all.
So after I finish importing the storyline files, I have to install the upgrade to export the content to the xml file - then I have to uninstall the update so that I can import the french demos - when I am finished importing the French demos, I have to reinstall the update so that I can import the translated file back in.
What are the odds of this working. Needless to say it is best to stay away from me right now.
I have this issue, and about every other issue mentioned in the forums from updating Storyline.
I was told I should update to fix an issue when previewing, it didn't fix it and now I have all these other problems. I can only suggest that the update didn't spend a whole lot of time in UAT - I mean who doesn't test that you can still copy and paste or that the preview isn't cropping slides all the time??
Very very disapointing Articulate.
Hi all,
The copying / importing of screen recordings issue in Update 1 is something our team is working hard on to get resolved for our next build. I'm really sorry for the inconvenience it's causing. In the meantime, we've documented some workarounds that will hopefully assist you until we can get you the latest build. You can find them here and here.
Hi Peter, do you have any idea when this fix will be done? The work arounds don't work for me because my project has 15 screen recordings and I have to do the captures on a separate PC (long story) and then bring them into my main Story file.
I managed to choke through this process by unistalling the update, importing the screen recordings and then reinstalling the update so that I could use the translation export, but it was an extremely painful process and I would not recommend it.
I am about to go round 2 with this project and am really hoping a fix will be issued before I start.
Thanks for the workaround, Peter!
The first thing I had planned today at work was to roll back to the original version too. Thanks for saving me the trouble Peter.
Although I am in the same boat as Nancy and will put 15 screen recordings into the one scene. I'm lucky on this occassion that I know the slide came from the first recording I made on this project but it will be a pain to find others.
Going forward I am going to have to get much better at naming my screen recordings - Is there any chance the ability to rename 'Screencasts' in the timeline will be coming along soon. That would help too.
How do you uninstall the update? I don't have any current need for the export feature so reverting back to the original version of SL would work well for me but I don't know how to uninstall the update?
Jesse
Do you have the .exe for the original released version of SL? If you do then uninstall Storyline completely and then install the original version - you can't just unintall the update.
I am having a real problem with this, too. How can I find the original release version? I deleted the old when I downloaded the new.
Hi Elizabeth, I think your best bet might be to open support ticket. Just tell them the problem and hopefully they can help you out.
Here is the link to open a ticket.
http://www.articulate.com/support/contact/
Is there an update on a fix for the problems resulting from the update discussed in this thread? Have there been any updates to Storyline since September?
Hey Jesse,
We're getting close to releasing our next update. I'll be sure to update this thread as soon as we do. Sorry for the inconvenience in the meantime.
HI Peter -
Please expedite this update, or consider a interim hotfix for this particular issue. Not being able to import screen recordings is a significant issue. Thanks for your (and the dev and support teams') help!
Noted, Matthew. And thanks for your feedback. Our development team has worked very hard to ensure that this issue will be fixed in our next update, due out shortly. Please accept my apologies for the inconvenience in the meantime.
Hi Peter-
Any news on the next update (patch) for Storyline, as it's been almost a month? I may need to move my client development away from SL to Captivate or a similar product at this point. Thanks.
Hi Matthew,
Sorry again for the frustration and inconvenience you're bumping into on this particular issue. We don't have an exact date to share but we're getting close, and the update will definitely take care of this issue. The best way to be notified right away is to follow our Word of Mouth blog.
It would appear that Update 2 was released December 14. Thought I'd post this for everyone subscribed to this thread. Can someone from Staff confirm this?
http://community.articulate.com/forums/p/22893/125657.aspx#125657
here is the post about the update. The post contains a link to download the update. And yes, this issue has been fixed in this update.
Thanks, Jesse and Nancy. Thought I'd found all the threads that needed updating
Direct download link here (free for all Storyline licensees).
Enjoy the update!
This discussion is closed. You can start a new discussion or contact Articulate Support.