Cornerstone LMS
Jul 21, 2017
I've published several courses to my client LMS (Cornerstone) using both formats Flash with HTML5 fallback and HTML5 with Flash fallback and publishing the courses using SCROM 1.2 and Scorm 2004 and when learners launch the courses they receive a black screen. When I test course on SCORM Cloud everything works fine. Has anyone else had this problem?
30 Replies
Hey Mike!
I'll have to let our community members with Cornerstone experience chime in here, but I wanted to pop in to point out this Cornerstone thread with many active users subscribed.
You may want to reach out there for even more eyes on this! ☺️
Hey Mike,
While we do not use Cornerstone, we have experienced the same issue with our users- the screen is black when they launch the course. Our issue is normally caused by the browser defaulting to "Ask" on the Flash security setting. Our users simply have to change the Flash security setting from "ask" to "Always allow on this site." The page then needs to be refreshed. Doing this usually fixes the issue.
I'm not sure if this will fix your issue or not, but it's worth a shot!
Hi Ashley,
Thanks for the suggestion. I'll give it a try and let you know.
Mike
Hi Ali
I had already reviewed the thread but the most recent post was three years ago. That's why I wanted to see if there was anything new.
Mike
Hiya Mike! That discussion is actually a long one! You can advance pages using the arrows at the bottom:
Or just jump to the last post from 7 days ago here!
Thanks Ashley
I copied my question to the thread.
Thanks
Ashley
Let me bring you up to date. The black screen occurs after the course is published in COD. Before I publish the course, I can preview it and it works fine. However, once the course is published I get the black screen. Initially I thought it was my computer problem but now the employees of our client are reporting the black screen too. My IT person determined that once the course is published the LMS the location address is changed to a blank html location. For example, on Logistics Drive Time 2 and Recording Devices in the Draw Room the URL address in the course properties reflect a blank.html location.https://questdiagnostics.csod.com/content/questdiagnostics/pulbications/702/lms/blank.html
What do you think?
Hi Mike,
Thanks for that additional intel - can you force Cornerstone to look for the index.html? That's the LMS specific file most people point too.
Have you reached out to Cornerstone to see if they had any other recommendations?
Hi Ashley
I've reached out to them and they are looking into the problem too.
Is there ANYONE out there who can provide some guidance with best export settings for use with Cornerstone? (Articulate 360 publishing for Cornerstone....SCORM.) This Scooby-Doo mystery continues!........
/I second Chris' question just above. We're having real issues with email hyperlinks crashing some of our courses in CornerStone and we have no idea why.
Anyone else seeing this?
I'm having issues publishing to CSOD too.
Issue I'm currently having is it launches (SCORM 1.2) with no problem in Chrome but in IE, every time the slide changes, the pop up minimises. It literally refuses to stay open. I've tried it with HTML only and HTML/Flash. No luck.
As for file types, SCORM 2004 files display oddly - it has a weird panel down the side when launched. SCORM 1.2 doesn't. Just make sure compatibility for IE is 10
The panel you are seeing is because the default settings for CSOD are to show the SCORM 2004 table of contents in a frame next to the content. It is like a rite of passage for everyone new to CSOD to contact them and ask to have it turned off. This problem is actually what started the tomelike thread mentioned earlier: https://community.articulate.com/discussions/articulate-storyline/everything-we-know-about-cornerstone-on-demand-and-storyline
Regarding your first problem... that is something I haven't seen unfortunately.
Thank you Will - I've logged a case to request it be turned off.
Regarding the other issue, I turned compatibility to none and it worked. Such an odd issue and only in IE - it didn't minimise, it moved it to the background and continued playing. Thankfully resolved.
Hello, Liz,
We had the same exact problem. The solution was to contact CSOD about the panel (not sure they have it as a default setting).
Regarding the disappearing window, I believe you have to start using Flash or Flash/HTML5 backup.
Try that and let me know how it goes!
Chris (and Andrea),
I would say the ideal settings for Articulate 360 SCORM uploads to CSOD (Cornerstone) are Flash/Flash with HTML5 backup and SCORM 2004 (3rd Ed.). I've never had any problems with these settings.
Hope this works for you!
Andrea (and Chris),
I would say the ideal settings for Articulate 360 SCORM uploads to CSOD (Cornerstone) are Flash/Flash with HTML5 backup and SCORM 2004 (3rd Ed.). I've never had any problems with these settings.
Hope this works for you!
Hello, Liz,
The pop up minimizing is because of HTML5. Use Flash or Flash with HTML5 Backup and see how that works out. That should do it.
I resolved this issue by changing compatibility settings in CSOD - see my response above.
Thanks for your help!
Glad to hear you got things working again, Liz. Thanks for the update!
Ok, We've got the same problem with our course showing up as a blank html window in the clients Cornerstone LMS while using IE. The compatibility setting was turned off, but the course is still showing up as a blank screen. I think I published it as SCORM 2004 (4th Ed.). HTML5 only. We're not supposed to Flash.
Displays fine from the same LMS using Chrome. Maybe Liz or someone else can attach a screen capture of their CSOD setting. I'm fairly certain the compatibility mode was turned off.
Thoughts? Using Storyline 360, latest version.
Hey Ali, FYI - That is an old thread that appears to address Storyline 2 issues. Most posts are 3-4 years old, before 360 came out.
I still need an answer for the "blank screen" issue using IE in Cornerstone.
Hi Babette,
Yes, this post started some time ago - but we keep posts here in ELH for any other users who come across it needing help with the same issue. Since that discussion is a popular one where Cornerstone users are still posting today, you may be able to find help for the specific LMS issues you're having.
Changing the compatibility for my SCORM 1.2 files to "none" in CSOD solved my problems with the white screen for IE. Hard to help if you're not 100% sure on your settings in Storyline or CSOD.
This discussion is closed. You can start a new discussion or contact Articulate Support.