Correct/Incorrect Quiz Review hide banner icon not working consistently

The 'X' on the correct/incorrect banner on the course quiz review screen does not seem to be working consistently.

As this screen is something we cannot tamper with I was curious as to why this behavior is happening. It doesn't work when I preview the course and now doesn't seem to work in our QA environment.

This has been working on all other courses in the past.

I have attached an image so you can see which feature I am referring to.

19 Replies
TegOldAccount Griffiths

Hi Katie,

I haven't heard anything from this and we have a product release coming up. We cannot release with this bug and would like to escalate. Do you have a process for this? It seems like a pretty straightforward fix to me.

Is there a reference number that I can have for this bug fix?

Leslie McKerchie

Hi Teg,

Thanks for reaching back out. I verified that the user impact is reflected on the issue and it looks like Katie shared our process above.

I do not have any additional information on this issue.

It is working correctly in Update 21, which was the October 30th release if you would like to roll back in the meantime.

As a reminder, here is a list of all of the bug fixes and new features released since then.

TegOldAccount Griffiths

So, on further investigation, I find that the functionality is there but the target for the mouse-click is incredibly small. 

If you have the mouse pointer directly on the center of the 'X' it seems to work. This should be a really easy fix for your team as it only involves resizing the target area to something more practical.

See attachment.

Leslie McKerchie

Hello everyone!

Great news!  We just released another update for Articulate 360 and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Learners couldn't close the correct/incorrect banner on question slides during quiz review, and courses sometimes locked up when reviewing or retrying question bank quizzes.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Leslie McKerchie

Hi Erin,

I wanted to pop in to let you know we've released a fix for this issue in Storyline 3 where the close banner was not working during quiz review. You'll find that fix available in the latest update to Storyline 3, which is Build 3.7.20003.0.

To install the latest update to Storyline 3, download it here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.