Corrupt AS programme?

Oct 28, 2016

I published an exercise in Storyline last week however I noticed a couple of typos etc so went back to Storyline to edit them. In the interim period my version of Storyline seems to have changed.

I opened my file (dated last week) and it opened not the most recent version but a very preliminary version from around a month ago.

Secondly only the Notes part of the 'Timeline, States and Notes' panel is visible - which means I cannot make custom states anymore.

Thirdly when I go to preview my exercise the menu does not show the structure in the Storyline view - it has omitted some slides, duplicated others and re-ordered the rest.

Is anyone else having issues with the Software?

Emma

Leslie McKerchie
Staff

over 7 years ago10/28/16 at 2:37 pm (UTC)

Hi Emma!

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).

Consider these preventative measures to protect your project files:

1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.

2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.

3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en.

4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.

As far as your states tab, sounds like it may have been moved from the dock:

To redock all panels at the same time, go to the View tab on the Storyline ribbon and click Redock All Windows.

There may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

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