Corrupt File

Jeremy,

I am having the exact same issue and cannot open my current or my backup file on my external drive.  Not sure how to remedy this, but am posting on your thread to follow.

Good Luck

I am sorry you are having the same issues. Feels a bit better knowing I am not the only one. Hopefully this post will gain visibility and we will receive a response. Good Luck!

Hello Jeremy and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are experiencing with your file and software.

There may still be a working version of your project in your temp files. Here's how to check: 

1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 
2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
4. Double-click the file to open it in Storyline. 

I'm curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

Hello Sage Media Productions,

I see that you were able to reach out to our support team as well and Ryan is currently assisting you :)

Leslie,

Thank you for the reply. This is only happening with this one single file. I checked the temp folder and there is not a recovered or version in there. I have other projects in there, but not this one. I have the previous version of this file, which is what I have been rolling back to in order to attempt to proceed each time. Would you suggest importing the slides into a new project and seeing if that resolves the issue. I have "FileName_ver5" that I have rolled back to, and the corrupt files are "FileName_ver6" and "FileName_ver6-1". It has to be something within the previous version that is causing issues when I save to a new version I would believe. Thank you again for your help, I am open to other suggestions.

Hi Jeremy,

I'd look at importing into a new project or doing a save as to resolve any issues with corruption. Similarly, I keep these best practices on my mind to help prevent corruption issues.

Let us know if that helps! 

Thank you all for the replies. I was able to push forward with my project my going back to my previous version (ver5) and then exporting the slides. I continued with another version, and this time it did not corrupt after saving as ver6. Different iterations of ver6 were what was corrupting (i.e. ver6, ver6-1,ver6-2 for testing purporses). Unfortunately, I had to repeat some of the work multiple times, but at least I was able to press on, and it goes much quicker the 3rd time around. I wanted to post my resolution in case anyone has a similar issue moving forward. Thanks again for all of your help!

Glad you were able to find a workable version and proceed, Jeremy. 

I appreciate you chiming in to share your update with the community as well.

The temp file worked, I just lost several days of work though. :(

Hi Rob!

I'm glad the temp files were able to recover your work! I'm so sorry you've lost time on your project! 

There are troubleshooting steps listing in this discussion. Did you find the culprit? We'd be happy to investigate so this issue doesn't happen again.