Once again I've been disappointed by Storyline. I've been working on a project for a while and today I received the corrupt error. Just for this one file so far. I had autorecover turned on, but for some reason I can't find another version. I can't find a version in the temp folder either. I'm using windows via Bootcamp if that matters. Does anyone have any suggestions on how I can get this file open? I sent it to support but to no surprise they had no suggestion or fix.
I was sure I had a backup and I can't find it. Logged in and for some
reason when I opened Storyline I received an error that it was deactivated.
I reactivated it and then tried to open the file and received the error.
Autorecovery is on but there was nothing for this particular file in the
AppData folder which is odd considering I've worked on this one the
longest.
I'm sorry that you ran into this, and I know how upsetting that can be. I also found your support case, and it was escalated to our Senior Support Engineers who will be reaching out to you to talk through some other options to help prevent this in the future.
Again, I'm truly sorry. Although we may not be able to recover this file, I know we'll have strategies to help prevent this in the future.
No you won’t because you haven’t. This has happened more than once and there’s no rhyme or reason for it. But I guess we’ll get that fix when we get that Mac version and they find Bigfoot.
3 Replies
I was sure I had a backup and I can't find it. Logged in and for some
reason when I opened Storyline I received an error that it was deactivated.
I reactivated it and then tried to open the file and received the error.
Autorecovery is on but there was nothing for this particular file in the
AppData folder which is odd considering I've worked on this one the
longest.
Hi Cindy,
I'm sorry that you ran into this, and I know how upsetting that can be. I also found your support case, and it was escalated to our Senior Support Engineers who will be reaching out to you to talk through some other options to help prevent this in the future.
Again, I'm truly sorry. Although we may not be able to recover this file, I know we'll have strategies to help prevent this in the future.
No you won’t because you haven’t. This has happened more than once and there’s no rhyme or reason for it. But I guess we’ll get that fix when we get that Mac version and they find Bigfoot.
Excuse any typos. Sent from my iPhone
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