14 Replies
Emily Ruby

Hello Brooke!

Welcome to Heroes! Please make sure you are working locally as described here. Also you could try importing this file into a new file. You can also look into the steps listed here if you continue to get this error.

Are you using Storyline 1 or 2? If you have saved the file previously and you are using Storyline2, there should be an auto recovery saved file.

Brooke Strange

I am working locally and do have some of it saved in Storyline 2, but most of what I did yesterday is gone. I did import it and that did not work either. I am desperate for some quick help and answers. I do not want to continue on this project if I am not able to save it, but I have a deadline to meet. What other suggestions do you have?

Brooke Strange
Human Resources Trainer
Holiday World & Splashin' Safari
bstrange@holidayworld.com 812-937-5207
[Email Signature 2]

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Brooke Strange

How do I check to see if it did an auto recovery? I have everything I did before 11AM yesterday , but nothing after that. Is it still possible to pull up those "lost" slides?

Brooke Strange
Human Resources Trainer
Holiday World & Splashin' Safari
bstrange@holidayworld.com 812-937-5207
[Email Signature 2]

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Brooke Strange

Is it possible to talk with someone instead of waiting for responses via email?

Brooke Strange
Human Resources Trainer
Holiday World & Splashin' Safari
bstrange@holidayworld.com 812-937-5207
[Email Signature 2]

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Emily Ruby

Hello Brooke!

If you have not turned off the auto recovery, (under file, storyline options, the default is set for 10 min.) it should be saved in the latest file that you have open.

Have you tried the repair of Storyline in the link added above?

You could submit the file to our support team if you continue to have issues.

Brooke Strange

That would be wonderful. Does it make a difference that this is the first course I have started since Storyline 2 was installed on my computer? Reaching for all possible answers.

Brooke Strange
Human Resources Trainer
Holiday World & Splashin' Safari
bstrange@holidayworld.com 812-937-5207
[Email Signature 2]

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Brooke Strange

I am leaving in an hour and will be out of the office until Monday. Should I expect a response before then?

Brooke Strange
Human Resources Trainer
Holiday World & Splashin' Safari
bstrange@holidayworld.com 812-937-5207
[Email Signature 2]

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Brooke Strange

Not really. Our IT department is puzzled by what happened and have decided to uninstall all Articulate software on my computer and then reinstall it. They are in the middle of reinstalling, so I haven't been able to work on any projects today. I will let you know what happens after they reinstall. Thanks for asking.

Brooke Strange
Human Resources Trainer
Holiday World & Splashin' Safari
bstrange@holidayworld.com 812-937-5207
[Thunderbird Email Signature]

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