44 Replies
David Tait
Ashley Terwilliger

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

Just wanted to share that this just worked for me following a PC crash that corrupted my file.

Ashley Schwartau

"A common cause is working off a network/shared drive".

 

Do we know WHY this is a common cause, or if there will be a fix for this in the future? We work in an entirely remote office and have to share files between multiple people all the time, and we all need access to our files. Having to copy them to a local drive and then copy them back to the shared drive adds time to the process, and means someone inevitably forgets to upload the most recent version of something so someone else ends up working on older files. We need to be able to work from shared drives. 

So I'd like to understand WHY working off a shared drive causes file corruption. 

And I'd like to know if this is something that will be addressed with future versions of the software. 

Thanks. 

Alyssa Gomez

Hi there Ashley,

That's a great question, and we appreciate your curiosity! From my understanding, there are a number of reasons why working from a network drive can cause file corruption, namely...

  • Latency: This means that the network drive is constantly syncing in the background, and this can cause unwanted problems if you open a file saved to the network.
  • Long file paths: W:\My Documents\Articulate\MyStory.story actually means \\MYDOMAIN\MYSERVER\MYSTAFF\MYDRIVE\MYPROFILE\My Projects\Today's Project\Long Project Name.story (and often much worse).  Long path names are really difficult for most applications to deal with, and while open, .story projects themselves are made up of many nested levels of organized content.

Also, if a file is opened by several people on the network, or if the network connection crashes, file corruption can occur.  It's for these reasons that we, along with Flash and Captivate, have discouraged working from a network drive for quite a long time.

Running into a corrupt file is no fun for anyone, but fortunately following these tips will prevent that from happening.

Ashley Terwilliger

Hi Stacy! 

So happy to hear that helped! We've also updated Storyline 360, build 3.29.19305.0 with a new project recovery feature. Check out the details below: 

Storyline 360 helps you recover a project that corrupted after an unexpected event, such as a computer crash. The next time you try to open the project, Storyline lets you know if there are any temporary versions that you can restore.

This project is invalid or corrupt and cannot be opened. Storyline has recovered the following files. Save the ones you wish to keep.

When you see the Project Recovery window, click the drop-down arrow for the file you want to restore, then select either Open or Save as.

If there are multiple versions of your project and you're not sure which one to open, you'll probably want to choose the one with the most recent timestamp since it's likely to have the latest changes.

Let us know if you have questions. We’re happy to help!

Tammy Diep

I agree, this has happened to be twice within 1 week. I practiced saving multiple files of the same Storyline every time I made changes and now all 4 are still corrupt. All they can say is they don't know how this happens and it's getting to the point where it's now counterproductive to even use program. I am so disappointed in all the time and effort i've put into each project only to have nothing to prove for it. 

Tess Crossen

You know, this is an ongoing issue with this software-years long duration. Ooops doesn't cut it anymore. It frequently happens after one of your updates.

A major request-elephant in the room, actually-is that you fix this once and for all. There should be a back door way to deconstruct these files. Digging through our Windows app data is not sufficient either.

We pay far too much money to have years of our work destroyed because of this software.

Fix it! No app data excavation, no "oops, sorry" fix it!!!

Michael Weinstein

3 days and now up to 4 completely different projects all corrupted..

I have read 75% of the forums about files becoming corrupted that date back to Storyline 1 along with making 3 cases and I notice a trend of responses which is to copy and paste to the victim of the corruption, "Sorry there is nothing we can do. Follow these best practices below". I have read endless amounts of people who have lost all their work/livelihood and for years the same response of I'm sorry follow the best practices and good luck.

 

I followed all the best practices and still had this issue happen now 4 times in 3 days. The first person who helped me was a champaign and went above and beyond and recovered half of my project but the root cause of the issue has not been identified meaning there is a very good chance all future projects will be corrupted too.

 

I don't get why there are years of endless forums of people complaining about their files corrupting though without being satisfied with this copy-paste response of follow the best practices and good luck. If you lose months worth of work and have a hard deadline on a project that you will be sued for not delivering as you likely signed contracts with that client that would hold up in court just tell your clients to keep their money because you don't need it and then tell your clients sorry I have no project to give you so get over it. If your client doesn't understand tell them sometimes they might get a project and sometimes they might randomly not so tough turkey for them. Am-I-right??

 

Has anyone had these corruption issues with Adobe Captivate? I use Adobe products all the time and have never once had a corrupted file so not sure what everyone's experience has been? Can someone respond if they have ever had an Adobe Captivate project just randomly corrupt?

Michael Weinstein

Within 8 hours of my last post on this forum, I have had a lot more issues with Articulate Storyline....

I wrote in my case that I have a client waiting for more information and any form of communication on this topic being resolved would be greatly appreciated – have had zero reply in these 8 hours since requesting some form of communication.

 

Then I go into a virtual machine to work on another unrelated project that is not even connected to my computer with all the other corrupted files. This virtual machine has a completely different operating system and its own Articulate software. Best practices suggest NOT using a virtual machine as it can cause file corruption which is why I take full responsibility for what happened next but TWO Articulate Storyline files in my virtual machine are corrupted too. Now I have 2 different clients both with corrupted files and I can’t get a hold of this company that makes Articulate (You can’t even call them).

 

For the 4 files that corrupted on my other computer, I followed everything perfectly in every forum and in the case that they suggested doing to ensure best practices were followed so nothing would be corrupted.

Any help would be greatly appreciated.