I have a file that has been problematic. It first acted up with inserting a table from word, it would freeze up. This happened repeatedly until I just made the table in Story Line. Now that same file won't publish to Review 360. It just simple stops at uploading the course. I have tried to both publish a new version of the course as well as create a new name for the course. If I just walk away - trying to use patience while it is paused on uploaded, Storyline just closes.
I don't want to lose this file, it is almost done! Is there a work around?
I have one of 17 Storyline files for a new Course that will also NOT publish to Review and no idea why. I have tried to save as another name, copy the slides to an entirely new Storyline and also deleted all previously existing "published" Storyline files. Like Kris, this "module" is complete and needs to be reviewed and uploaded to LMS. The one thing I did notice is this particular Storyline did not show "encoding audio" as others have. Help needed, please!
Thank you for reaching out! Let me ask if you a few questions to narrow down the issue:
Your error message shows that the folder you are trying to open the file from is called DROPBOX. Is this folder one that syncs with Dropbox? If so, is smart sync turned on?
Smart sync could have the same issues as working on a network drive. We recommend working from a local hard drive. Can you copy the file to your desktop and try again?
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.
5 Replies
Hello Kris!
I see that you've reached out to our Support Engineers and are working with my teammate, Renato! We'll continue troubleshooting in your support case.
I have one of 17 Storyline files for a new Course that will also NOT publish to Review and no idea why. I have tried to save as another name, copy the slides to an entirely new Storyline and also deleted all previously existing "published" Storyline files. Like Kris, this "module" is complete and needs to be reviewed and uploaded to LMS. The one thing I did notice is this particular Storyline did not show "encoding audio" as others have. Help needed, please!
Hi, Shari.
Thank you for reaching out! Let me ask if you a few questions to narrow down the issue:
Let me know if those help you!
Hi Maria -
Thanks so much for these tips! Yes, Dropbox is our shared network folder. But, I installed the update and things seem to be going much better.
I appreciate this added info, though.
Thank you!
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Hi, Shari.
Thank you for the update!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.