Corrupted Data

I have spent many hours on chat with support and the new 360 has multiple bugs causing issues...as of this morning they did a 1.5 hour screen share troubleshooting with me and were able to replicate many issues I am experiencing. I hope in the hot fix they can fix it all. For the cost of the product, the stability seems unacceptable to me. 

Can I actually get some help please?

Hey Melissa! It looks like you didn't receive the email my colleague Miker sent you back on 6/30/18. Here's what his message said:

Hi Melissa, 

Thanks for contacting Articulate Support and sharing the screenshot! 

Can you try using Storyline's Save As feature to save a new copy of the story in a different location? 

If it still fails, I'll need you to delete the Articulate temporary files from your computer. Please do the following: 

1. Close all Articulate programs. 
2. Go to Start > All Programs > Accessories > Run. 
3. Copy and paste the following line of text into the Run dialog box, and click the OK button: 
%temp% 
4. In the window that appears, delete the Articulate folder. 

Then verify if you're able to save your story. 

If the issue persists, please try to create a new Storyline project file, and manually copy and paste each slides into the new story. 

Be sure you're working from your local hard drive (typically your C: drive) when creating, editing, or publishing a Storyline project. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. 

Are you still having trouble? If so, I'll have Miker reach back out to you so we can continue troubleshooting. 

For the record, I'm having the same issue. Getting rid of the temp file didn't fix the problem. Recreating the file now per instructions, but it's a big job! I am working from my local hard drive. Hope this doesn't happen again!

Soooo ... took a break and came back to this. Started copying slides to a new presentation and it only let me copy three – one by one – and then Articulate crashed and closed the corrupted file. Oj. It was all done. Oj.

Hi Ellen

when you say copying slides are you trying to copy/paste or are you importing the slides into a new project file.? Can you share the original SL file that keeps crashing.

Hi Wendy! Thanks for your help. I'm copying and pasting. Don't know how to import (but could certainly learn). Here's the file via dropbox link:

https://www.dropbox.com/s/dcpwssw5jxy7vn9/OP2030%20Module%20One.story?dl=0

Hi  Ellen

has the file uploaded to Dropbox at your end...I just keep getting this message when trying to download it. Could you possible attach it here by clicking the grey 'add attachment' button at the bottom of the post - might be quicker.

Hey Ellen,

I'm not able to open that file either, but I did want to pop in and share our documentation for importing your Storyline content.

Here you go.

Oh! Thanks, Leslie. I imported the slides into a new file and made some changes and it's saving properly. Grateful indeed!

Oh, awesome. Thanks for the update Ellen :)

Hi again ... just getting back to this. I opened the new file and tried to work on it and it is indicating that it is corrupted again. And Storyline is now unresponsive. I've closed down a couple of times to try to get it to reset, but that's not working. I cannot now close the file or click anywhere on it. Suggestions?

BTW, when I first opened the file again, a box popped up warning something about the use of Gil Sans font being used in the file (altogether likely, although I thought I had changed everything to Lato) and that it wouldn't show up properly.

Hey Ellen,

Aw man. Sounds like we need to get to the bottom of the corruption.

Are you working on with your software and your files o your C: Drive?

This article by Nicole has some great tips to prevent file corruption as well.

What version of Storyline are you currently using?

Hi Leslie ... I am working off my C:Drive ... using Parallels on a Mac. The other stuff on Parallels is working fine. I did reinstall the Articulate 360 (so it will be the very latest) and that got the program going again. Thanks for the article with the tips for avoiding corruption. Hoping this solves my problem for now.

Thanks for popping back in with an update and your solution Ellen.

I am having the same issue, I lost the most recent work I was doing but then I just opened the file and tried saving and it gave me the same message even though I made no changes to the file....

Hey Nikki!

We definitely don't want you losing your work, so I'm glad you reached out. 

It sounds like the file is currently open, and you're unable to save it. Is that right?

Have you tried doing a Save As to change the file name and save location? Be sure you're saving to your local hard drive.

I just got this same message! First time ever!  We pay a lot of money for this software.  I'm now updating Articulate.  I will try again - but reading this post, I'm going to have to recreate the whole thing!  NOT HAPPY!!!!

Now Storyline won't update

Hi there, Norma. I see your support case with Jose, and he confirmed that you were able to open an earlier version of your project, and that Storyline 360 did finally update. Please let us know if you need more help!

Tengo el mismo problema. Necesito ayuda urgente. Hoy se actualizó articulate360, pero no storyline.

Me dispuse a trabajar... puse guardar cambios y pasó lo siguiente:

Hola Ruth Berta,

Lamento que te estés encontrando con este problema. Gracias por compartir esas imagenes. Abrí un caso de soporte y le enviaré un enlace por correo electrónico para cargar directamente su archivo .story para que uno de nuestros ingenieros de soporte lo revise.

Mientras tanto, eche un vistazo a este artículo sobre la reducción de archivos corruptos en Storyline.

Thanks for your response, but I do not read Spanish.