Corrupted file? May 07, 2012 By Ryan Frasch I started having trouble with a project I was working on last week on Friday and decided to give it a rest over the weekend. Storyline is able to open other project files, just not the one I really want to work with.
Brian Batt Staff almost 12 years ago05/07/12 at 7:28 am (UTC) Hi Ryan, Are you working off of a local drive or a network drive? Also, have you tried creating a new project & then importing that .story file?
Ryan Frasch Author almost 12 years ago05/07/12 at 7:32 am (UTC) I am working off of a local drive. I tried creating a new project and importing that file, but receive the following error:
Brian Batt Staff almost 12 years ago05/07/12 at 7:39 am (UTC) Hi Ryan, Can you submit a support case to us & include the corrupted .story file? Then, tell me the case number so that I can grab it: http://www.articulate.com/support/contact/submit.php
Ryan Frasch Author almost 12 years ago05/07/12 at 7:43 am (UTC) Case # 00277270: [ref:_00D30Txo._50040JjW93:ref]
Justin Wilcox almost 12 years ago05/07/12 at 7:46 am (UTC) Hey Ryan. Was this a Presenter presentation originally?
Ryan Frasch Author almost 12 years ago05/07/12 at 7:48 am (UTC) Justin Wilcox said: Hey Ryan. Was this a Presenter presentation originally? It was a power point originally, but not published in presenter.
Ryan Frasch Author almost 12 years ago05/07/12 at 8:15 am (UTC) Ok, I uploaded that file. I was trying to upload a 'rollback' version (about a week of changes) of this, but it said the file was too large: ERROR: you tried to send 572113995 bytes,but the current limit is 524288000 bytes.Please go back and choose a smaller file.
10 Replies
Hi Ryan,
Are you working off of a local drive or a network drive? Also, have you tried creating a new project & then importing that .story file?
I am working off of a local drive.
I tried creating a new project and importing that file, but receive the following error:
Hi Ryan,
Can you submit a support case to us & include the corrupted .story file? Then, tell me the case number so that I can grab it:
http://www.articulate.com/support/contact/submit.php
Case # 00277270: [ref:_00D30Txo._50040JjW93:ref]
Hey Ryan.
Was this a Presenter presentation originally?
OK. Can you send that to us as well?
Ok, I uploaded that file. I was trying to upload a 'rollback' version (about a week of changes) of this, but it said the file was too large:
We got the file. Thanks Ryan.
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