Corrupted Files on Shared Drive

Hi all,

There was a discussion in 2013 about shared drives causing Storyline files to be corrupted. My workplace (like many workplaces) has a shared drive, which hundreds of people can access, and my own private network drive, which is on the cloud system, but only I have access (not my computer desktop). When I use Storyline on the shared drive, I experience glitches in Storyline such as changes not being saved and corrupted files. When I use Storyline on my private network drive, I do not experience these issues. I am wondering:

1) Does Storyline still cause issues when used on a shared drive, or has this issue been resolved with later versions of the software?

2) Does anyone know why I experience the issues on the shared network drive, but not my private network drive (I'm guessing it has something to do with the large amount of data on the shared drive, but I'm not sure).

3) Is it still safer to avoid using underscores when naming Storyline files?

We are working on the best practices for Storyline on our ID team, so any insights and similar experiences would be helpful. Thank you!

2 Replies
Vincent Scoma

Hi Angie,

Thank you for reaching out! 

I am happy to share our best practices to help avoid any hiccups from occurring. I can address your questions below and will also provide some additional resources that I hope will help:

  • 1 and 2) When working on Storyline projects, you will still want to save your files locally. Working on a network drive or an external USB drive can cause erratic behavior due to latency. You can place a copy of your project on a network drive or a USB drive for backup purposes, but avoid reopening the file until you've moved it back to your local hard drive.
  • 3) You will want to continue avoiding special characters, accents, or symbols in your file paths and file names. You can find more details on this here

Here are some of our help guides about these topics: 

Please let us know if you have any additional questions! We are happy to help!