11 Replies
Phil Mayor

Restore a backup if possible. If not then you may be able to recover a working version using this method.

1) Open this folder in Windows Explorer:

%appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Leslie McKerchie

Hi Suzanne! 

Phil has shared our best advice for recovering files as well.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

Duane Knudsen

I have a problem today, mirrored Suzanne's exactly. Really looking forward to 360 but maybe we've got some issues with converting existing project files? Also, on another converted project I am inserting a recorded screen video (done in the existing project file in SL2). That works okay but when I preview the scene it simply locks up, provides the popup window to describe what was going on before sending the info to Articulate. But it doesn't seem like that process even happens. Still haven't been able to even preview.