I tried to a storyline project today and got this error message: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."
I saved my project two days ago on the local C- drive. Other projects do still work. Any ideas of how I can recover it?
Restore a backup if possible. If not then you may be able to recover a working version using this method.
1) Open this folder in Windows Explorer:
%appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
Phil has shared our best advice for recovering files as well.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
I have a problem today, mirrored Suzanne's exactly. Really looking forward to 360 but maybe we've got some issues with converting existing project files? Also, on another converted project I am inserting a recorded screen video (done in the existing project file in SL2). That works okay but when I preview the scene it simply locks up, provides the popup window to describe what was going on before sending the info to Articulate. But it doesn't seem like that process even happens. Still haven't been able to even preview.
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Restore a backup if possible. If not then you may be able to recover a working version using this method.
1) Open this folder in Windows Explorer:
%appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Thanks for your help.....but there's no backup only then te corrupted file itself. :-S
Hi Suzanne!
Phil has shared our best advice for recovering files as well.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.
I have a problem today, mirrored Suzanne's exactly. Really looking forward to 360 but maybe we've got some issues with converting existing project files? Also, on another converted project I am inserting a recorded screen video (done in the existing project file in SL2). That works okay but when I preview the scene it simply locks up, provides the popup window to describe what was going on before sending the info to Articulate. But it doesn't seem like that process even happens. Still haven't been able to even preview.
Hi Duane!
This is when attempting to update your files to 360? Do you have a .story file we could take a look at?
Sure, what's the link to upload to? Thx.
Hi Duane! You are welcome to share the file here.
Can you confirm receipt? Once I submitted it this is what i got:
This site can’t be reached
The webpage at https://articulate.com/support/contact/case might be temporarily down or it may have moved permanently to a new web address.
ERR_SSL_BAD_RECORD_MAC_ALERT
Hi Duane!
I'm not seeing a submission for you. Would you be able to try a different browser perhaps? Volume indicates case submission is working well :)
Ha, well now you might have it a couple of times. BTW, first attempt was with Chrome, but IE seems to have uploaded okay.
That's ok - two did make it through. I'm downloading to take a look.
Thanks Duane.
This discussion is closed. You can start a new discussion or contact Articulate Support.