I produced a large eLearning piece about a year ago using the
previous version of Storyline. I updated to the latest version about a
month ago. I have just had a client request to republish one of the
original courses into a stand alone version. Whenever I publish any
projects written using the previous version of Storyline all my text
formatting appears corrupted - different sizes, text not fitting on the
screen. I don't get any error messages but the content is unusable.
I
need to get this file off to the client ASAP - any suggestions? Should I
try and re-install the previous version of Storyline and, if so, where
do I find it?
It looks like you're working on a case with Jonathan (# 00394643 for my reference), so I'll continue to follow along in that case to update this thread.
I see that you're still working with Jonathan and he shared that when looking at your file everything looked as expected. He then shared a few screenshots and the following information:
If it's only happening in your end, I think it has something to do with your screen resolution settings.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch).
Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted. * Objects are misplaced or distorted when previewed or published. * Zoomed images don't work as expected. * Font sizes are incorrect after using the translation features.
5 Replies
My first thoughts would be DPI settings or you do not have the fonts installed. Otherwise I would open a case with Articulate customer support
Hi Jeremy,
It looks like you're working on a case with Jonathan (# 00394643 for my reference), so I'll continue to follow along in that case to update this thread.
Thanks Phil and Ashley
Yes, 've taken Phil's advice and raised a case. I'll post the outcomes in this thread
Hi Jeremy,
I see that you're still working with Jonathan and he shared that when looking at your file everything looked as expected. He then shared a few screenshots and the following information:
If it's only happening in your end, I think it has something to do with your screen resolution settings.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch).
Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.
Here's how you can switch to 96 DPI.
Problem sorted - thanks. It was the dpi settings on my computer - reducing it to 96 did the trick
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