Corrupting of files

Oct 19, 2017

Hi,

 

It's fairly obvious that the Storyline product is having major problems with constant reports of corrupting files. The software simply must be more robust or organisations like mine will have to use alternatives.

Months of work, and everything that opens today gets corrupted upon opening. Backups exist, but that isn't the point. It happens way to often for this to be dismissed as a 'handlful' of people having problems.

 

Is there a plan to increase the stability of the software??

 

 

6 Replies
Michael Anderson

Brian, I've had similar experience, and I almost always open my files from a network drive, which is not recommended nor supported. I wonder if installed security software is somewhat to blame for file corruption, as saved files may be scanned real-time, and I believe Storyline project files are actually just zip files with a different file extension.

Brian Allen
Michael Anderson

Storyline project files are actually just zip files with a different file extension

Agreed, they're containers that package several files, similar to what PPTX files are nowadays.

You're a much braver man than I, however, I would never work with files from a network drive, too many nightmares trying to do that with other programs. Glad to hear it's working for you though.

The laptop I use has a small SSD, so I actually keep most of my work on a 2TB external USB 3.0 drive. So far I've not had any issues, and the USB 3.0 is so fast I feel like I'm working on the built in drive, absolutely no lags.

Michael Anderson

It probably really depends on the network. I have gigabit connections all the way to my storage, and everything is on battery backup. I've never had a problem yet. Yes, USB 3.0 is nice and fast for this type of work. You might consider getting a second drive to which you could backup the first drive, that way you won't have a single point of failure in the event that a drive dies. If bandwidth is not any issue, you could use an online backup program to make sure you have a copy of files offsite. You can't be too careful with your data. :)

Brian Allen
Michael Anderson

You might consider getting a second drive to which you could backup the first drive, that way you won't have a single point of failure in the event that a drive dies. If bandwidth is not any issue, you could use an online backup program to make sure you have a copy of files offsite. You can't be too careful with your data. :)

Words of wisdom right here, if I didn't know better I might think you'd been bit by HD failure before? :)

We learned this the hard way earlier this year, an external drive went bad for one of my colleagues and he lost everything. Since then we've done exactly what you recommend, and that's back everything up periodically to a second external drive.

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