corruption error

Oct 07, 2015

By Heidi Matthews

error message

I created courses in June that now I am unable to open the story files because it says they are corrupt. help please.

4 Replies

Ludovic M

over 8 years ago10/07/15 at 5:41 pm (UTC)

Hello it happens sometimes on my computer also.

I have the problem when opening the file from a double click, but the following solution should works:

Open Storyline and then open the story file from File->Open

Leslie McKerchie
Staff

over 8 years ago10/07/15 at 5:57 pm (UTC)

Hi Heidi!

There may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer:

%appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for details.

Heidi Matthews
Author

over 8 years ago10/07/15 at 7:39 pm (UTC)

Thank you Ludovic and Leslie.

Leslie McKerchie
Staff

over 8 years ago10/07/15 at 8:03 pm (UTC)

Hope it helps!

corruption error

4 Replies

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