We have a course made up of 6 modules (separate scorm packages)
We have an issue where the user would complete a module, obtain a score and this would be registered on the LMS.
When they revisit this module, on 3 out of 5 of the modules, it resets all of the data held and goes back to the beginning of the course with all variables wiped. This then resets the status on the LMS to incomplete and score of 0.
I believe this could be down to the LMS but it works fine on 2 of the modules.
I have tried this on SCORM cloud and this is fine.
Does anyone have any fixes for this or advice on how to move this forward.
May be the LMS, it may be related to scorm resume limit (but I don't think that would reset the status. If you are using Scorm 1.2 I would test in Scormcloud and workout the length of the data that is being sent if it is over 4096 then likely it is being truncated by the LMS and that is the issue
You can set the Scorm to only improve the grade which should stop the overwrite but the loss of data is worrying. Any chance the course is set to Force new attempt, or is entering review mode but the LMS is allowing an overwrite?
Thank you for your reply. How do you work out the length of the data in scorm cloud.
I'm not positive that all data is being lost but I have a variable inside called 'courseComplete - true/false'. When it reaches the last page then this sets as 'true' which shows the menu button. When everything gets reset, this courseComplete' shows as false, the course starts from page 1 and all results disapear. It is as if everything is reset and not being overwritten.... Thanks
If you upload the data and look at the logs you can see the suspend data, I normally copy that and use an online character counter to get the length (There may be an easier way but it works for me).
Often the resume data get truncated which can cause odd behaviour, not resuming on the page you expect it to is normally the first sign, this may not be the issue but if the course is not in review mode then the score can get overwritten.
Hi Phil, the suspend data is only 113 characters long. (Luckily i removed the notebook functionality
They are using Coloni LMS. This seems to work fine for one manufacturer but not the other... And the course is the same, I just change a variable to change the branding.
That is good, does it resume in Scormcloud? If it does then it really starts to be an LMS issue.
I would double check the resume settings on the course (although if it resumes in scormcloud don't bother). I have never used that LMS so may be worth posting a new post for that LMS.
Check what setting are enabled for the LMS, may be they have a force new attempt option that they have enabled, just really odd that some work and others don't.
I realize this is an old thread but we seem to be experiencing an issue that when the learner completes the course and then revisits it again in the LMS it does not allow the user to jump around to a specific part of the course.
The course navigation is set to restricted so that first pass through they must move forward slide by slide. And when finished they can jump to where they would like. Has anyone else seen this recently? We are using Storyline 2.
Thanks for getting back to me. I am talking more specifically about a course that has been completed and not a course that is currently in progress. If it's the user's first attempt, and then they leave the course and come back it resumes state. If you complete the course, and then it reports back to the LMS as completed and then you open it up again it does not let you navigate throughout. Any thoughts?
I'm having a similar issue. In my LMS, I complete the course and it shows 100% completion. The moment I return to the course, however, it resets to 0%. I'm using SCORM 2004 3rd edition.
I don't receive the "Do you want to start where you left off" prompt after completing the course the first time. I receive it most of the way through, but not the whole way through. I tested in SCORM Cloud and got the prompt throughout the whole course.
The link Phil provided earlier in this thread no longer works, so I can't read up on character limits. I believe 2004 3rd ed has a 64000 character limit? When I look at my SCORM Cloud log, how do I determine the character limit of the Suspend data (or do I need to be looking for something else in the log)? I've never used the Debug Log and haven't found a helpful tutorial on it.
We have seen some instances where the resume does not work as expected in some LMS system once the completion requirement has been met. Check out this article for details.
As far as the link to the information you mentioned, check this out.
13 Replies
May be the LMS, it may be related to scorm resume limit (but I don't think that would reset the status. If you are using Scorm 1.2 I would test in Scormcloud and workout the length of the data that is being sent if it is over 4096 then likely it is being truncated by the LMS and that is the issue
You can set the Scorm to only improve the grade which should stop the overwrite but the loss of data is worrying. Any chance the course is set to Force new attempt, or is entering review mode but the LMS is allowing an overwrite?
This post from the old forum is still valid in Storyline
http://archives.articulate.com/forums/articulate-presenter/18591-articulate-lms-module-overwriting-previous-score.html
Hi Phil,
Thank you for your reply. How do you work out the length of the data in scorm cloud.
I'm not positive that all data is being lost but I have a variable inside called 'courseComplete - true/false'. When it reaches the last page then this sets as 'true' which shows the menu button. When everything gets reset, this courseComplete' shows as false, the course starts from page 1 and all results disapear. It is as if everything is reset and not being overwritten.... Thanks
If you upload the data and look at the logs you can see the suspend data, I normally copy that and use an online character counter to get the length (There may be an easier way but it works for me).
Often the resume data get truncated which can cause odd behaviour, not resuming on the page you expect it to is normally the first sign, this may not be the issue but if the course is not in review mode then the score can get overwritten.
What LMS are they using?
Hi Phil, the suspend data is only 113 characters long. (Luckily i removed the notebook functionality
They are using Coloni LMS. This seems to work fine for one manufacturer but not the other... And the course is the same, I just change a variable to change the branding.
That is good, does it resume in Scormcloud? If it does then it really starts to be an LMS issue.
I would double check the resume settings on the course (although if it resumes in scormcloud don't bother). I have never used that LMS so may be worth posting a new post for that LMS.
Check what setting are enabled for the LMS, may be they have a force new attempt option that they have enabled, just really odd that some work and others don't.
Hi,
I realize this is an old thread but we seem to be experiencing an issue that when the learner completes the course and then revisits it again in the LMS it does not allow the user to jump around to a specific part of the course.
The course navigation is set to restricted so that first pass through they must move forward slide by slide. And when finished they can jump to where they would like. Has anyone else seen this recently? We are using Storyline 2.
Hi Peter! What have you selected for your Resume Behavior?
Prompt to Resume should allow your learners to pick up where they left off and go back to any previously viewed slides.
Hi,
Thanks for getting back to me. I am talking more specifically about a course that has been completed and not a course that is currently in progress. If it's the user's first attempt, and then they leave the course and come back it resumes state. If you complete the course, and then it reports back to the LMS as completed and then you open it up again it does not let you navigate throughout. Any thoughts?
Hi Peter
check with your LMS administrator as courses can be set up with an end date, or number of attempts etc...it may be an LMS setting that needs tweaking.
I'm having a similar issue. In my LMS, I complete the course and it shows 100% completion. The moment I return to the course, however, it resets to 0%. I'm using SCORM 2004 3rd edition.
I don't receive the "Do you want to start where you left off" prompt after completing the course the first time. I receive it most of the way through, but not the whole way through. I tested in SCORM Cloud and got the prompt throughout the whole course.
The link Phil provided earlier in this thread no longer works, so I can't read up on character limits. I believe 2004 3rd ed has a 64000 character limit? When I look at my SCORM Cloud log, how do I determine the character limit of the Suspend data (or do I need to be looking for something else in the log)? I've never used the Debug Log and haven't found a helpful tutorial on it.
Thanks in advance!
Hi Brian,
We have seen some instances where the resume does not work as expected in some LMS system once the completion requirement has been met. Check out this article for details.
As far as the link to the information you mentioned, check this out.
Thanks, Leslie!
This discussion is closed. You can start a new discussion or contact Articulate Support.