Course does not load for some machine

Hi Khanh! It sounds like your learners are seeing some inconsistent behavior in Moodle. Let's see if we can narrow this down!

Have you done any testing in SCORM Cloud yet?  If so, are you getting the same results? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.  We are happy to help you with that testing if you'd like to share your file!

Hi Alyssa,

Thanks for the comment. I attach here my SCORM package and doing the test in SCORM Cloud also. Will update if I found the reason

Thanks !!

Recently tested in SCORM Cloud and get same result. Some can load and the other keep spinning around

Thanks for sharing your output with us, Khanh! ☺️

I uploaded your project to SCORM Cloud where I'm having a little trouble recreating the spinning wheel upon launch–here's a quick Peek of what I saw. I'll still need your help, so we can get to the bottom of this:

• Looking at the screenshots, it looks like the spinning wheel occurs in Chrome? Can I confirm what version of Chrome you're using, and if it's happening on other browsers as well?
• Are you able to share the .story file with us so we can take a closer look? Simply pop it into this discussion by using the Add Attachment link in your reply, or you can share it privately here.

Looking forward to lending a hand!

Thank you Katie,

I did some analysis and found out the problem happen in all browsers available in the machines, mostly in Chrome. I also had my student update there browsers and some of them get rid of the trouble while some other stay the same, even we use difference browsers (IE, Edge, Firefox, Chrome). 

I attach here 2 story file which are causing same problem. Kindly take a look on them and notify me if you find any problem

Thanks!!

Woot, Khanh! I'm really happy to hear that updating the browser version helped some of your students; let's see what we can find so the course can load for everyone.

Thanks again for continuing to share your files with me! I republished the Quy_tac_DDNN1.story file to LMS (SCORM 2004)–here's the new SCORM Cloud link. I tested the link on every browser, all on the latest updates, where I'm still unable to recreate that wheel.

I'd like to get our Support Engineers' opinion on this and have created a case on your behalf with my notes attached. Someone from the team will be in touch shortly, and I'll be sure to also keep this discussion updated; I'm itching to know what's causing this!

Thank you so much Katie. Love you guys !!

One more question: Does the quality of internet connection effect the load of SCORM, I also have trouble of the connection here as it not so stable 

Thanks

Our pleasure, Khanh ..and thanks for being part of this amazing community!

That's a great point! As long as you're viewing Storyline content on a supported browser, loading shouldn't take long; same with uploading the zipped export package to SCORM Cloud. It's definitely worth checking what the overall speed is if the connection seems unstable. 

Can you access http://www.speedtest.net/ to check out your internet's speed? Let us know what you see there. Thanks!

Hi,

The problem happen with vary connections so I don't think connection is the matter.

By the way, I found out that the packages are made with Storyline 3 have no problem to load from all of my students' machine. So is there any difference between 2 version would cause this problem

Really appreciate the extra detail, Khanh! I've shared this with my teammate, Renson–who is assigned to your case.

He will be in touch with his findings soon, and I'll follow along as well! ☺️

Hi, Khanh! I took a peek at your case and saw that updating Moodle to the latest version resolved the loading issue for you.

Nice detective work! We have a lot of Moodle users here, so I'm certain others that stumble upon this discussion will find this detail helpful. 🌟

Anytime I have experienced this issue, clearing the browser cache and cookies has resolved the issue. 

Always a good tip Kendra, thanks for popping in to share! Although, I try to avoid it like the plague :)