Course fail not being communicated to LMS

Hi,

I have published a course as SCORM 1.2, HTML 5 included with LMS reporting set to pass/fail.  If I fail the course, it continues to be shown in the LMS as incomplete.  I need the fail status to be communicated and recorded by the LMS as this is compliance training.  I have run the course on the SCORM cloud and see exactly the same thing.  Passes are communicated correctly.  Any suggestions please?

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