Course freezes after Storyline 2 upgrade

H, Tamara - So sorry to hear you are running into issues with your course! Can you please make sure you are working locally as described here! Working from a network drive can lead to file corruption and other odd behaviors. 

You may also find it helpful to import the file into a new file., and sometimes, a simple repair of Storyline will get you back on track.  

Please let us know if you are still having trouble, and if you'd like to share your file, we'll be happy to take a closer look for you! 

Hi, Christie,

Thanks for the feedback - sorry I got a break from the project and now is getting back to it. I am working from local drive and I also tried exporting the slides into a new project - doesn't work. I am including here a sample of the problem. To tell more, there is similar architecture in several scenes of this project and every time I review the content after incorrect answer, the next button gets stuck.

Another question I am having - I can press Next and Previous buttons in SL1 before the timeline ends but have to wait till the end of the timeline in SL2 - how is that possible? Are there any default settings in SL2 on that? Could that be related to the problem I am having?

Thank you so much!!!

An update: I just tried importing the slides from SL1 into a blank SL2 file and they have exported as they are in SL1 (I can move next without waiting for the end of the timeline and navigate next after the quiz review. So this issue occurs when I upgraded the project . I am curious, however, how the Next/Previous buttons got disabled during that upgrade. Do you see any triggers in the file I attached. I have been doing a lot of work on disabling those buttons on my previous project and here it happened outside of my will:) Thanks!

Hi, Tamara -- Thanks so much for the update and for the new details, however, it looks like you have attached your published output folder. In order to take a look at how you have your triggers/everything set up, I would need the source or .story file itself if you are able to share it! :)

Thanks, Christie, sorry about that! Please see attached.

No problem at all, Tamara -- happens all the time! :) I will check your file out as soon as I have the opportunity, and will be in touch with my findings. Your patience is appreciated.

Hi, Tamara -- Thanks so much for your patience while I tested your file. During my testing, I experienced the same freezing behavior you described, however, I was unable to determine the exact root of the issue, so I created/submitted a Support ticket to have our Engineers take a closer look. You will be contacted via email after they have had an opportunity to review your file, and I will be on the lookout for your case to follow along. 

Thanks, Christie, I will be continuing working in SL 1 to finish this particular module. I should also say that it is a very complex project in terms of navigation and it seems that it is hard to keep all functionality with an upgrade. Thanks a lot for your efforts!

Certainly, Tamara, and if you would like to share your thoughts or input regarding the issues you've experienced while upgrading from SL1 to SL2, you are more than welcome to express them using this form (which will be directed to our Product Development team). Thanks again!

Thank goodness I found this thread.  I have experienced the same thing and was in a complete panic.  I have 8 courses launching on Monday and the NEXT button was not working.  You'd have to click it multiple times before it would advance the slide.  

Same thing with me; courses developed in SL1 and upgraded to SL2.  I did as suggested and created a new blank SL2 course, imported the slides from the upgraded SL2 version of the course.  Ensured I was only working locally.  

First course seems to be okay now.  However this isn't a great fix/workaround when you're on tight deadlines.  Not only do you have to import the entire course, but you also have to re-brand, re-configure player, re-load all the resources, etc.  Really hoping the PD Team can find a fix.  

Two other issues noticed with the Upgraded SL2 Course Version

1. was that I kept getting an error message when trying to preview.  (reported through the popup window)
2. some text boxes on slides seemed to look fine in the storyview, but when you opened the slide the text box no longer had the word-wrapping and instead the text now was running off the screen. 

Posted to Support.

Thanks Tracy and if you'd like to share your case number - we can follow along as well. 

00686306

Thanks for sharing Tracy! I see where your case has reached our support team and you should be hearing from Eloisa soon.

I apologize as it seems you may have gotten an e-mail about filing a 'feature request', but it has reached our team now. Not sure what key word set that trigger off :)

UPDATES: I thought I would stop in to share the input offered by our Support Staff pertaining to Tamara's case above:

"Upon checking, it looks like the trigger on the attached screenshot was not properly configured. Please set the specific slide for the "Jump to slide" trigger."

And with respects to Tracy's case, here is what our Engineers shared:

"There were slides in your project that were causing the preview error, specifically the Engage slides 1.4 and 1.38. I deleted these slides and I was able to successfully preview your project. I would suggest that you reinsert the Engage interactions into your project then try to preview and publish your course again."

Hope that helps others who may benefit when coming across this thread. :)